Job summary Were looking for flexible, motivated individuals to provide vital reception and administrative support. You'll work independently, using your initiative to ensure smooth operationswhile collaborating within our multi-disciplinary team. We would expect flexibility to cover evenings, weekends and bank holidays although NHUC will endeavour to ensure that shifts are fairly distributed amongst staff. We are particularly looking for staff willing to cover weekend evenings. Interviews will be held on the 27th March 2025 at our Head Office location in Farnborough. We may close this vacancy early should we receive a high number of applicants. Main duties of the job To greet patients at the Primary Care Centre (PCC) in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, take full details and to ensure that any change of patient details are made promptly and accurately. Adhere to procedures for opening up and closing down the PCC. Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely. Deal with general enquiries both by telephone and in person, from other medical professionals and patients. Collect and record monies taken from patients collecting medications To wear uniform clothing provided, which should be kept clean and tidy. To be prepared to travel to sister site to support with reception duties in the event of last-minute sickness/absence. Please see the Job Description for the full list of duties and responsibilities. About us NHUC is a not-for-profit Community Benefit Society, working in partnership with the NHS. NHUC provides services through two divisions, Same Day Care (SDC) and TalkPlus. SDC provides services through the Integrated Urgent Care (IUC) contract which covers the in Hours Clinical Assessment Service (CAS) and Out of Hours (OOH) provision for North Hampshire, North East Hampshire and Farnham (NEHF) and Surrey Heath places which are part of the Hampshire and the Isle of Wight ICB and Frimley ICB respectively. We also provide Urgent Treatment Centres at the front doors of both Basingstoke and Frimley Park Hospital whilst also holding some smaller contacts supporting Community Hospitals OOH and Flu response. Finally, SDC has a virtual care arm supporting patients at home. TalkPlus provide NHS Talking Therapies, supporting people with common mental health problems in Northeast Hampshire and Farnham place. TalkPlus offers a range of treatments to people who are experiencing symptoms of stress, anxiety, low mood, depression, panic, phobias or OCD. TalkPlus has care pathways to provide timely treatment for perinatal and military veteran referrals. NHUC is a Disability Confident registered organisation and are proud to support the Armed Forces community as a signatory to the Armed Forces Covenant. Date posted 11 March 2025 Pay scheme Other Salary £12.59 an hour Holiday pay 25% unsocial allowance Contract Bank Working pattern Part-time Reference number U0077-25-0004 Job locations The Surgery Reading Road Hook Hampshire RG279ED Voyager Family Health Apollo Rise Southwood Business Park Farnborough Hampshire GU14 0NP Job description Job responsibilities Job Title: Out Of Hours Receptionist Location: Hook Surgery, Reading Road, Hook, RG27 9ED & Farnborough Centre for Health, Apollo Rise, Farnborough, GU14 0NP. Responsible to: Operations Manager Accountable to: General Manager Role Summary The post-holder will also provide an efficient reception and administrative service. The post-holder is expected to work independently using their own initiative and seeking advice when appropriate. This role is an integral part of the multi-disciplinary team. Specific Duties for this Role 1. Support To greet patients at the Primary Care Centre (PCC) in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, take full details and to ensure that any change of patient details are made promptly and accurately. Adhere to procedures for opening up and closing down the PCC. Ensure the patients in the waiting room are kept informed of any potential delays and that the waiting room is kept tidy. Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely. Deal with general enquiries both by telephone and in person, from other medical professionals and patients. Collect and record monies taken from patients collecting medication. To wear uniform clothing provided, which should be kept clean and tidy. To be prepared to travel to sister site to support with reception duties in the event of last-minute sickness/absence. 2. Monitoring Activity Monitor base and escalate delays/issues to on-call manager Communicating issues and carry out basic troubleshooting. 3. Adastra Ensuring that the Adastra database is up to date and correct. Troubleshooting any problems with the Adastra Helpdesk. Email patient notes to relevant GP Surgeries/ A&E Departments / Community Nurses. Authentication of Adastra cases. 4. IT Maintain printers/replace toners and communicate with operational team when replacements are needed. Report any IT issues to the on-call manager Monitor generic email accounts. 5. Training Remaining up to date with organisational policies and procedures. Assisting the management team in relation in training new starters. Undertake Fire Marshal training 6. Infection Control Ensuring all locations meet the standards as laid out in our infection control policy. To include restocking and cleaning down rooms ensuring that infection control procedures are followed. 7. Meetings To attend various meetings in relation to the role. Any other reasonable duties as required NHUC believe in developing the skills of our workforce in order to meet future aspiration this includes providing funding for internal and external training courses where appropriate. Job description Job responsibilities Job Title: Out Of Hours Receptionist Location: Hook Surgery, Reading Road, Hook, RG27 9ED & Farnborough Centre for Health, Apollo Rise, Farnborough, GU14 0NP. Responsible to: Operations Manager Accountable to: General Manager Role Summary The post-holder will also provide an efficient reception and administrative service. The post-holder is expected to work independently using their own initiative and seeking advice when appropriate. This role is an integral part of the multi-disciplinary team. Specific Duties for this Role 1. Support To greet patients at the Primary Care Centre (PCC) in a professional and courteous manner, maintaining excellent customer care skills. To book in patient arrivals, take full details and to ensure that any change of patient details are made promptly and accurately. Adhere to procedures for opening up and closing down the PCC. Ensure the patients in the waiting room are kept informed of any potential delays and that the waiting room is kept tidy. Replenish supplies of any items as necessary and ensure that all property belonging to NHUC is looked after safely and securely. Deal with general enquiries both by telephone and in person, from other medical professionals and patients. Collect and record monies taken from patients collecting medication. To wear uniform clothing provided, which should be kept clean and tidy. To be prepared to travel to sister site to support with reception duties in the event of last-minute sickness/absence. 2. Monitoring Activity Monitor base and escalate delays/issues to on-call manager Communicating issues and carry out basic troubleshooting. 3. Adastra Ensuring that the Adastra database is up to date and correct. Troubleshooting any problems with the Adastra Helpdesk. Email patient notes to relevant GP Surgeries/ A&E Departments / Community Nurses. Authentication of Adastra cases. 4. IT Maintain printers/replace toners and communicate with operational team when replacements are needed. Report any IT issues to the on-call manager Monitor generic email accounts. 5. Training Remaining up to date with organisational policies and procedures. Assisting the management team in relation in training new starters. Undertake Fire Marshal training 6. Infection Control Ensuring all locations meet the standards as laid out in our infection control policy. To include restocking and cleaning down rooms ensuring that infection control procedures are followed. 7. Meetings To attend various meetings in relation to the role. Any other reasonable duties as required NHUC believe in developing the skills of our workforce in order to meet future aspiration this includes providing funding for internal and external training courses where appropriate. Person Specification Communication Skills Essential Clear communicator with excellent oral and writing skills Good attention to detail to ensure accuracy Excellent time-keeping and reliability Tactful and diplomatic with an ability to maintain confidentiality and trust Ability to prioritise workload and remain calm under pressure Conscientious and hard working Willing and able to take personal responsibility Maintain a professional appearance Flexible in approach to the needs of the service and responsive to change. Team Player Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Supports and promotes equality and diversity Autonomy Essential Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Requirement to be able to travel to other Same Day Care sites as requested Knowledge, Training and Experience Essential Good standard of education (Minimum 5 GCSEs at grade 4 or above) or significant equivalent previous proven experience Ability to use initiative and know when it is appropriate to seek advice Ability to learn job-specific IT systems Computer and IT literate use of MS office, 365 email/software/send & receive documents Exceptional organisational skills Administration / clerical experience Desirable Previous experience working in the NHS or public sector Person Specification Communication Skills Essential Clear communicator with excellent oral and writing skills Good attention to detail to ensure accuracy Excellent time-keeping and reliability Tactful and diplomatic with an ability to maintain confidentiality and trust Ability to prioritise workload and remain calm under pressure Conscientious and hard working Willing and able to take personal responsibility Maintain a professional appearance Flexible in approach to the needs of the service and responsive to change. Team Player Equality and Diversity Essential Understanding of and commitment to equality of opportunity and good working relationships Supports and promotes equality and diversity Autonomy Essential Self-motivated, able to work independently, organising and prioritising own workload to changing and often tight deadlines Requirement to be able to travel to other Same Day Care sites as requested Knowledge, Training and Experience Essential Good standard of education (Minimum 5 GCSEs at grade 4 or above) or significant equivalent previous proven experience Ability to use initiative and know when it is appropriate to seek advice Ability to learn job-specific IT systems Computer and IT literate use of MS office, 365 email/software/send & receive documents Exceptional organisational skills Administration / clerical experience Desirable Previous experience working in the NHS or public sector Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Employer details Employer name North Hampshire Urgent Care Address The Surgery Reading Road Hook Hampshire RG279ED Employer's website https://www.nhuc.co.uk/ (Opens in a new tab)