Parkinson Lee Executive Search are looking for an experienced Global Head of Customer Operations for a minimum 12 month contract (high potential of perm).
This is a fantastic role that will lead a transformative, technology-driven evolution in customer operations at a global scale.
In a fast paced global business that is going through change and innovation this individual will be responsible for enhancing operational efficiency across multiple sites, customer engagement and satisfaction success, by combining technology-driven innovation with a strong focus on team empowerment and organisational culture.
This role is ideal for a forward-thinking leader who is passionate about developing high performing teams, delivering outstanding customer experience and pushing the boundaries what's possible in customer operations / experience through the use of technology.
Key areas will include;
1. Being bold with technology for customer service including AI, machine learning, automation, and data analytics. Overseeing the adoption of these technologies across global teams to enhance customer engagement, optimise operational processes, and deliver seamless, personalised experiences at scale across regions and across the whole product range.
2. Build and nurture a high-performing, engaged global team, empowering employees to adopt new technologies, share ideas, and take ownership of transformative initiatives.
3. Drive the seamless in...