Description: Housekeeping Team Leader at Hyatt Regency Birmingham - Join Our Dynamic Team We are evolving the future of the hospitality industry Hyatt is a global leader in the hospitality industry connecting the world through care. We provide more human, more authentic and more meaningful experiences to our colleagues and guests in our hotel locations spanning across 69 countries. As people who care, we believe in making a positive impact and providing resources so our people can be their best. Because when our people are at their best, we can provide the best experiences for our guests. We're opening doors for all No matter what career stage you're in, you'll find a home here at Hyatt. Each day is an opportunity to chart your own journey, go after new opportunities and discover a career you never knew existed. That's because we understand the importance of opening doors and expanding horizons while supporting you in your personal and professional development. "Care Connects Us" is our guiding principle It's the belief that it all starts with people who care. We see it in the way we treat each other and our guests. It's our superpower. It's how we create a culture of warmth, empathy and respect that results in more genuine connections and creating inclusive environments, together. We need your curiosity. We need your innovative spirit. And we need your authentic self. There is always a space for you here, and we take pride in empowering you to turn trips into journeys, encounters into experiences and jobs into careers. Hospitality is more than just a job - it's a career for people who care. People like you. People like us. What you can expect Hyatt offers a great range of benefits, including: - Competitive salary and benefits package - Generous accommodation and dining discounts at Hyatt properties worldwide - Complimentary meals on duty - Holiday: 28 days including bank holidays (increasing to up to 33 days) - Extensive learning and development opportunities, both internally and through external courses - Employee assistance program to support your well-being - A supportive working environment where your efforts are recognised and rewarded - A commitment to DE&I with opportunities for you to be part of one of our 4 UK DE&I Chapters - The opportunity to be part of a diverse and inclusive team that values passion, creativity, and collaboration Terms & Conditions apply Discover a career you didn't know existed. As Housekeeping Team Leader, you will assist the Housekeeping Manager with the rota and allocation, deal with guest enquiries and ensure your Attendant's are producing quality work. Working very closely with the Engineering team on any issues with rooms, using the system provided. You will also assist the team to manage all functions related to the cleanliness of the hotel, including guest rooms, public areas, heart-of-house and non-kitchen areas, as well as the laundry and dry-cleaning operation (hotel linen, uniforms and guest laundry) and this is a key role to the hotel achieving our KPI's with your team directly impacting our guest experience. You will be expected to work 37.5 hours per week, 5 days out of 7 on a shift rota basis. Qualifications: About you: Previous experience in a similar role within hospitality, or be an experienced Housekeeping Room Checker looking for that next challenge. You will have a keen eye for detail, be able to work around fluctuating occupancy and be very organised. Hyatt Regency Birmingham is an equal opportunity employer committed to fostering a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply. Primary Location: GB-ENG-Birmingham Organization: Hyatt Regency Birmingham Job Level: Full-time Job: Housekeeping/Laundry Req ID: BIR001013 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.