The post holder will: Participate in the implementation and on-going delivery of the service Ensure that the service is delivered to a high standard that meets the needs of all stakeholders including patients and Commissioners Promote Workforce integrity, empower professional accountability within clinical team, ensure accreditation process followed. Key Responsibilities: Will ensure that the quality of the operational management is such that it maximises efficiency and cost effectiveness as well as supporting clinical staff. Will ensure operationally clinics, capacity, staffing rotas are maintained to meet the service needs. To effectively ensure that all clinics, staff have the required resources to perform their duties in line with the service needs. Lead by example and nurture an organisational culture of openness, learning and peer support. Staff are our most valuable asset and should be treated and supported as such. To work with the Clinical Delivery Team in order to ensure that the service is delivered in accordance with the specification to which the service needs. Assist the employed and sessional clinical staff in dealing with rotas, room bookings and dealing with external GPs in accordance to room bookings. Will maintain patient experience standards in terms of ensuring that clinical locations are reviewed and meet the service requirements and sites are fit for purpose. To manage the on-going operation of the service in order to ensure that the all the clinics operate effectively to the service delivery. Adhere to policies and procedures of the company and keep up to date with procedures and changes within the role. To effectively communicate with clinicians and administrative staff, as the first point of contact thereby ensuring the effective delivery of the service. Recognise the importance, be enthusiastic and value what patient feedback brings to the organisation and use this to boost team morale and patient and stakeholder engagement To maintain an understanding of the work of FCMS as a whole, and actively contribute your ideas for the improvement of service provision. To closely monitor and continually seek improvement to all areas of customer satisfaction to ensure the highest attainable standards are met at all times across all clinical locations. Administrative Duties This includes rota specific roles, such as: Working to develop monthly clinical rotas, this will include organising transportation of kit and consumables, checking clinical sites, reporting clinic incidents (room issues), liaising with clinical staff on availability, meeting service demand. Disability Confident Employer - As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy The role is subject to a DBS check which will require three forms of valid ID to be produced and verified. The onboarding process is also subject to an Occupational Health check, suitable professional references and eligibility to work in the UK (with the requirement to provide relevant documentation as evidence). The organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staffto share this commitment. You will be expected to fulfil your mandatory safeguarding training at the level applicable to this role.