Contact Centre Support Assistant - (AFH) - Maternity Cover
Knaves Beech Business Centre, Davies Way, Loudwater, Wooburn Green, High Wycombe HP10 9QR, UK Req #79326
23 January 2025
Contact Centre Support Assistant (Away from Home) – Maternity Cover
At Costa Coffee, we are what we craft. We’re reimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go – we’ve got you covered.
Working as a key part of our Away from Home team your role will be to provide support to the Costa Partnerships team and you’ll be first line operational contact with internal, external Partners, suppliers and distribution partners. It’s a telephone / web based role to ensure that first class Customer Service and Supply is delivered at all times to the Partners by processing inbound orders and facilitation of equipment installations to invoice.
What you’ll do
* Respond to phone calls and emails from partners, ensuring accurate processing of stock orders and identifying opportunities for upselling or cross-selling when appropriate.
* Act as the primary point of contact for partner inquiries regarding their away-from-home stock deliveries.
* Work closely with the Sales team, Suppliers, and Partners to guarantee timely invoicing.
* Identify and escalate issues to relevant internal teams, including Supply Chain, Sales, and Suppliers.
* Assist in onboarding new Partners and provide administrative support in alignment with Costa’s operational procedures.
* Collaborate within the team to achieve shared KPIs and contribute to overall team success.
Who you are
* A passion and ability to put our customers at the heart of what you do. You’ll need to show us that you know how to deliver exceptional customer service, asking the right questions, to find the right solution.
* Exceptional verbal communication skills, you will be talking to our customers daily.
* Meticulous with fantastic attention to detail.
* Enjoy being part of a team but also have the desire and ability to work on your own initiative.
* Motivated by working to deadlines and KPI’s.
* The ability to be flexible across tasks and time if required.
Location: Hybrid working – must be able to come to our Loudwater Head Office a minimum of 2 days per week
For any reasonable adjustments and general queries, please get in touch with costa.recruitment@costacoffee.com
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