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Customer Service Advisor at Horley Leisure Centre
GLL is looking for a Customer Service Advisor to support weekend shifts on a rota basis. If you have a passion for people and the ability to deliver first-class customer service, this is your chance to be part of one of the largest leisure groups in the UK.
As a Customer Service Advisor, you'll make a difference to every person who walks through our centres, whether through a warm welcome or by selling memberships to enhance their lifestyle.
Our Customer Service Advisors respond to enquiries, converting them into memberships. You may be the first point of contact for customers, answering calls, handling transactions, managing queries, and participating in outreach projects. Your focus will be on ensuring our customer service level remains high at all times.
What you need:
* A strong focus on customer service
* Passion and personality
* Knowledge of health and safety
* Great team player
* Good IT, literacy, numerical, and communication skills
* Some experience of administration
What you’ll do:
* Be the first point of contact for customers
* Answer incoming calls
* Handle transactions, including setting up direct debits and cash handling
* Manage membership enquiries and sales
* Set up equipment
* Support your team daily by preparing studios, gyms, or sports halls for activities and maintaining the centre's cleanliness
Benefits of working with GLL:
* Learning & development opportunities for career growth
* Discounted gym membership for you and your partner
* Full-time permanent position
* Industry-leading pay rates
* Opportunity to join the GLL Society with social events and a voice in management
* Exclusive discounts on villas in Portugal and ski chalets in Bulgaria
* Health assurance
* Career pathways and professional development, including comprehensive training
* Discounts across retailers (GLL Extras), 25% off Red Letter Days and Buy A Gift, 20% off GLL spa treatments
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