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Client:
Opus People Solutions
Location:
Rugby, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
ad859065a71e
Job Views:
2
Posted:
28.03.2025
Expiry Date:
12.05.2025
Job Description:
Pay: £13.05 per hour
Shifts: Night Shifts 6am-6:00pm
Location: Rugby Town Hall - onsite only
Do you enjoy working in a busy office? Do you possess excellent customer service skills?
Opus People Solutions are recruiting on behalf of Rugby Borough Council for an enthusiastic and customer service-focused Control Centre Operator to join their Sheltered Housing Team. You will provide a dedicated, sensitive, and responsive service to all customers who are connected to or approach the Control Centre.
Main duties include responding to calls connected to the Control Centre and taking appropriate action to resolve them in line with policy and procedure. This may involve calling an ambulance, booking an emergency visit, or activating the Emergency Plan should the need arise. You will be expected to maintain accurate records of all residents, calls, incidents, and equipment connected with the Control Centre.
The successful candidate will possess excellent customer service skills, a calm and confident demeanor, clear and fluent English, be an excellent listener, and have competent IT skills. Experience working with vulnerable adults or a call centre background would be advantageous.
If you feel you could be successful in this position, please apply now!
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