E-Commerce Manager
Location: Runcorn / Hybrid
Hours: 37.5 hours, working Monday to Friday
Contract: (6 Month FTC – Potential to extend)
Salary: Negotiable
Role Overview: As the E-Commerce Manager, your role will be crucial in driving a new online offering for the B2C business while supporting the development of a long-term scaling strategy. You will oversee the daily management of our two B2B e-commerce platforms, focusing on trading, merchandising, onsite conversion, and optimizing the customer journey.
Key Responsibilities:
* Act as the strategic and operational lead for all e-commerce platforms - agree on short-term plans to drive sales as well as develop medium-term growth plans.
* Proactively identify and maximise short-term tactical opportunities whilst building and working on longer-term strategic plans.
* Work with various stakeholders to ensure that all websites are continually updated to optimise customer journeys, communicate product and promotional updates, and increase sales conversion.
* Develop and lead the e-comm trading updates regularly to ensure stakeholders are up to date on performance.
* Stay current on new features, best practices and trends across e-commerce, digital and social platforms.
* Develop weekly and monthly reporting to inform stakeholders of sales and pace.
* Alongside the OTC team, provide monthly rolling sales forecasts and online merchandising reports to highlight trends and patterns in customer behaviours.
Qualifications:
* Experience working on Shopify websites.
* Experience working with Magento e-commerce platforms.
* Good understanding of online data protection obligations.
* Proven track record of driving revenue and profitability.
* Understanding of how to manage digital to maintain websites and DTC platforms effectively.
* Self-motivated and determined.
* Excellent interpersonal skills and comfortable dealing with senior stakeholders.
* Planning and attention to detail.
* Highly organised, with a proven track record of prioritising workload to meet deadlines.
* Willingness to get stuck in, being flexible and open to change.
* Experience or an understanding of e-commerce marketing programs, including paid search, email, display and retargeting to drive growth.
Benefits:
* 25 days (pro rata) paid annual leave plus bank holidays, rising with length of service.
* Medicash - a health cash program to assist with day-to-day healthcare costs, such as eyecare or prescriptions.
* iTrent Financial Wellbeing - a financial wellbeing application which allows for flexible control of your finances.
* Access to High Street discounts.
* Employee Assistance Programme.
* Contributory Pension Scheme.
* Accredited Training Programmes available (Education paid for by the company via the Apprenticeship Scheme).
Note: We reserve the right to close this vacancy early if sufficient applications are received.
Reference: INDPMS
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