Business Unit: COO, Customer Support Salary Range: £25,600 - £32,000 per annum Location: UK Remote - monthly/quarterly travel to hubs required to deliver training Live up to your potential. Live a life more Virgin. Our Team The purpose of the role is to undertake Financial Crime Investigations and Senior Investigations training and subsequent required actions through having a specialist knowledge and expertise training in anti-money laundering, terrorist financing and tax evasion. The FC Trainer supports their 1st line colleagues, providing initial and ongoing training materials, delivery, and expertise for new to role colleagues and existing colleagues. You'll support the Financial Crime management in delivery of core department objectives such as a skilled workforce. You'll provide specialist training to FC Operations, covering core platform and FC bespoke system training as well as delivery of process and procedure changes resulting from regulatory change, system change or product launches. You'll cover training for all retail and business products including credit card, Savings, Business and Personal Current Account, loans, VMG and Pension/Unit Trusts. What you'll be doing Effectively deliver 1st Line Financial Crime training activities, focussing on quality and performance objectives, ensuring a training experience which enhances the colleague expertise and ensures we operate within regulatory requirements. This will involve induction and post training support. Complete initial and escalated Sanction, PEP and AML investigations training for new colleagues and in line with emerging regulations and refreshed procedures. Create, deliver, or refresh training plans that cover anti-money laundering transaction monitoring alerts, including performing Know Your Customer and Customer Due Diligence outreach and deliver guidance on interrogating financial data to assess the likelihood of financial crime. Actively participate in feedback forums and QA outcomes to ensure there is a compliant, effective & efficient end to end process. Work with the 1st line centre of excellent Economic Crime team and 2nd line Financial Crime oversight and Policy teams to ensure training aligns to risk appetite, technical standards, and best practice. Effectively identify areas of new training requirements and coaching needs, creating plans to support performance improvement. Assist in the production of consistent, accurate and timely MI for training plans created, updated, delivered alongside training outcomes. Effectively manage all stakeholders, ensuring that they are kept appropriately informed and consulted where training is being delivered. We need you to have Experience of working within a financial crime environment or a training environment. Positive, organised, and confident behaviours are essential. Good presentation skills. Resilience and ability to deliver training to audiences of varying sizes. You will have a keen eye for detail, be able to present in a clear and concise manner and respond to questions. You must have the ability to present to colleagues both in person and remotely to a variety of development levels. You must have the ability to work autonomously with excellent time management skills. You will have strong communication and stakeholder management skills. It's a bonus if you have…but not essential Product and Policy knowledge would be advantageous. Relevant ICA qualification or willingness to work towards this. Experience delivering financial crime training to operations departments. Red Hot Rewards Generous holidays - 38.5 days annual leave (including bank holidays and prorated if Part–Time) plus the option to buy more. Up to five extra paid well-being days per year. 20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt. Market-leading pension. Free private medical cover, income protection and life assurance. Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness. And there's no waiting around, you'll enjoy these benefits from day one. Feeling insatiably curious about this role? If we're lucky to receive a lot of interest, we may close the advert early and would hate you to miss out. We're all about helping you Live a Life More Virgin, so happy to talk flexible working with you. Say hello to Virgin Money We're making great strides towards achieving our ambition of becoming the UK's best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we're a workforce to be reckoned with, and we're putting the full power of our experience behind disruptive ideas that reinvent the role a bank plays in people's lives. We're customer-obsessed and work tirelessly to deliver on our purpose, ‘Making You Happier About Money.' This means we're able to do banking differently, and by innovating and working together we can make a real difference by creating memorable moments and red-hot experiences for our millions of customers. Join us and Live a Life More Virgin that empowers you with choice and flexibility in how you work. Be yourself at Virgin Money Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. We're committed to creating an inclusive culture where colleagues feel safe and inspired to contribute, speak up and be heard. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team It's important to note that there may be occasions where it's not possible to interview all candidates declaring a disability who meet the essential criteria for the job. In certain recruitment situations such as receiving a high-volume of applications, we may need to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. Now the legal bit Living A Life More Virgin allows our c