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We are ASM Global, and we host breath-taking live events at our venues around the globe. Our impressive network of over 350 Stadiums, Arenas, Conference Centres, and Theatres has welcomed some of the World’s most exciting Music Artists and Sporting Events. Our vision is to connect the world through inspiration, innovation, and imagination to realise the potential of the spaces and places that unite people.
What we can Offer:
You will work hard at ASM, but you will be rewarded with lots of time to relax and rest with 25 days of annual leave.
We understand that you have a life outside of work and want to ensure that your loved ones will always be taken care of whilst you’re contributing to our success with our Life Assurance policy.
A healthy contribution of 5% Pension so that your golden years are spent ticking off the items on your bucket list.
Got a dental bill? Need to book a counselling session? Or even help with Physio costs? With the support of Healthshield, ASM will support these unexpected costs for you and any children.
We understand that from time to time you might need a bit of support to get back to feeling your best, so we have teamed up with AXA Health to provide our people with an Employee Assistance Programme (EAP) to support mental health in the workplace.
We are visionaries: both physically and metaphorically! When you join ASM you will be entitled to eye care vouchers and a contribution towards any required glasses.
About AO Arena, Manchester:
The AO Arena has welcomed over 30 million guests and thousands of World-renowned artists since opening its doors in 1997. It has played a vital role in shaping Manchester’s music scene and has supported artists from back-rooms to the main stage. With its £50 million redevelopment, the new look AO Arena will attract more artists and more fans for many years to come.
Made in Manchester, Made for Manchester.
Our F&B delivery is a vital part of our guest experience, and we are looking for a passionate, ambitious, and creative person to join the team who has the drive to take the F&B service to the next level for every type of event we host.
About the Role:
As our Food and Beverage Manager, you will lead on all aspects of our F&B Operation whilst proactively developing strategies that enhance sales and standards to ensure all our valued guests have the ultimate experience when visiting us.
You will ensure our service standards are maintained, and control systems are adhered to. Working together with the Senior Hospitality and Retail Manager, you will ensure the facility is operated efficiently and in line with budgets whilst maintaining the highest standards of customer service.
Key Responsibilities:
* Assist the Senior Hospitality and Retail Managers in all operational requirements of the F&B operations in line with KPIs and budget.
* Provide cover in the absence of the Senior Management team.
* To assist the Senior Management team in actively promoting sales growth, through innovation, F&B offering and other relevant means.
* Ensure all available resources are used to their optimum, ensuring a well-maintained and profitable operation.
* Manage the hospitality and C&E areas, ensuring tasks are assigned and implemented by our SOPs, policies and legal requirements for forthcoming events and that stock rotation, cleaning procedures and suitable stock levels are in place.
* Work alongside the Sales & Hospitality department and relevant external contractors to coordinate activities for our clients.
* Liaise with the Senior Hospitality and Retail Managers and the Retail to ensure stock levels are maintained in line with forthcoming events calendar and raise purchase orders when required.
* Ensure all event invoicing and billing is carried out accurately and promptly.
* Report wage forecasting and payroll to the Director of F&B.
* Work with the Staffing Manager to ensure an excellent process for casual staff recruitment retention and training.
* Work in partnership with all other arena departments to ensure the best resources and services are available.
* Ensure compliance to health and safety and food hygiene regulations and ensure all relevant legislation is adhered to.
* Assist with all administrative duties across the F&B department.
* Assist the Senior Management team in leading and developing an energetic workforce, be an integral part in the recruitment process for the team, learning and development, employee relations issues and team engagement initiatives.
* Any other reasonable duties as assigned by the Senior Hospitality or Retail Manager.
About You:
* A demonstrable career in hospitality (and hospitality management in a similar, ideally within the entertainment/leisure industry.
* Strong interpersonal skills and the ability and confidence to make decisions.
* Ability to remain calm under pressure.
* Fantastic team ethic.
* A desire to develop their career.
* Have knowledge and understanding of current health and safety regulations.
Licenses Needed for this role:
Inclusive Workplace:
At ASM Global, we are committed to leading the entertainment industry towards a greener, faster, and more innovative digital future. There’s never been a better time to join our team. We aim to be an inclusive organisation, trusted, and admired by our colleagues, customers, and suppliers. Join us and make a significant impact from day one.
We are committed to active inclusion, diversity, and equal opportunities. This commitment begins with our recruitment and selection process. We welcome discussions about flexible working arrangements.
Please let us know in your application if you need reasonable adjustments at any stage of our recruitment process. We provide a fair and transparent assessment process and will do our utmost to accommodate your needs.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Industries: Entertainment Providers, Events Services, and Hospitality
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