We have an exciting opportunity within the Outpatient Booking Team at Stockport NHS Foundation Trust. The post holder will be expected to undertake a variety of administrative tasks across all aspects of the Outpatient Booking Team. The role will also include phone sessions throughout the week.
The ideal candidate will possess:
* Excellent communication skills
* A flexible approach to work and the ability to work independently and as part of a team
* A keen eye for detail in data collection and recording
* Quick learner
* Proactive
Full training will be given to the successful candidates in the relevant systems.
Main Duties and Responsibilities:
* Take part in managing, on a daily basis, all appointment administration undertaken within the Outpatient Booking Team
* Manage and monitor the outpatient waiting list
* Book appointments
* Ensure that all clinics are fully utilized
* Process patient referrals into the trust
* Answer incoming calls from all our customers in a professional and appropriate manner and assist with specific enquiries
* Make outgoing calls, negotiating appointment dates and times with patients
* Deal with and respond to complaints in a positive manner
* Access and update various IT systems i.e. the Trust Patient Administration System, the national Electronic Referral system, the Evolve scanning system and Somerset Database, Envoy and other IT systems
* Ensure accurate and quality data entry at all times
* Any other duties commensurate with the role
The Trust is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment.
Benefits we offer to you:
* Between 27-33 days of annual leave plus bank holidays
* NHS pension scheme membership
* Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
* NHS Staff discounts
* Cycle to work scheme
* Salary finance – for loans, savings, budget planning and tips on managing debt
* Stockport Credit Union– for local financial advice
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