Opportunity to work for an industry leading housing association
About Our Client
Our client is a mid-sized, not-for-profit organisation committed to providing affordable housing in the Birmingham area seeking a Housing Assistant. They strive to make a genuine difference in the community by offering housing assistance and support to those in need.
Job Description
* Contribute to the delivery of excellent customer service as a Housing Assistant.
* Review lettings, waiting list (supported housing) and voids by doing monthly audits and feedback to management team on non-compliances.
* You will contribute to our performance targets by chasing tenants for late rent, dealing with anti-social behaviour complaints, dealing with tenants' complaints, letting our homes quickly, and the effective management of the homes and tenants you have.
* Complete telephone assessments for accommodation for general needs and support.
* To deputise for Housing Officers when required.
* To support the Housing Service Manager and Property Service Manager to provide administrative duties for the department (i.e. Minute taking, filing, scanning, CORE, LA Nominations, Supported Returns etc.)
* To report any suspicions of safeguarding issues relating to customers in line with the relevant policy.
* To attend any training courses which are deemed necessary to the fulfilment of the job.
* To take reasonable care that there is no unauthorised loss or disclosure of personal data or a breach of confidentiality in accordance with the provisions of the Data Protection Act.
* To frank outgoing post.
* Suggest innovative ways of moving forward in how administration is dealt with.
The Successful Applicant
Essential:
* GCSE's English and maths C and above
* Good IT skills and know how to use Word, Excel and email
* Experience in customer service roles or a willingness to learn (E-learning options available)
* Attention to detail
* Experience of achieving targets and results
Desirable:
* Experience of working in social housing
* Full driving licence and access to a car
* Comprehensive knowledge of the Housing/Building Sector
* Experience of interviewing and negotiating with customers
* Knowledge of welfare and Housing Benefits
* Experience of minute taking
What's on Offer
* Pension Scheme - CARE Defined Benefit Scheme
* Mileage payments for work-related journeys
* Opportunity to complete CIH H
Apply for this role in Birmingham and contribute to a growing and reputable housing association.
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