Role Responsibility: Customer Service Agent – New Year, New Career Location: Home/G4S Contact Centre, Wath-upon-Dearne, Rotherham, S63 7ER (Onsite working for first 6 weeks including training) Applicants MUST live with South Yorkshire to be considered for this role Start Date: January 2025 Contract Type: Full-Time - Permanent Hours: 37.5 hours per week Monday to Friday, between the hours of 7:45 am and 7:45 pm Salary: £22,369.34 per annum, plus bonus (up to £1,400 per annum performance related bonus) About the Role Kick-start 2025 with a fulfilling new role as a Customer Service Agent with G4S. This position involves handling inbound enquiries from individuals seeking support with our clients services. You’ll play a vital role in helping callers navigate complex, often sensitive situations – making a real difference in people’s lives. Key Responsibilities Answer a variety of inbound enquiries with professionalism, clarity, and accuracy. Communicate effectively and liaise with customers, relative client departments and management. Maintain a high level of empathy and patience, helping customers through challenging and sensitive conversations. Keep accurate and timely records of all communication contacts with customers using our CRM systems. Keep up-to-date with briefs and news articles to remain fully informed with company and legislative changes. The Ideal Candidate: What We’re Looking For Empathy and Patience: Essential qualities for understanding and assisting customers facing difficult situations. Strong Communication Skills: Ability to listen actively and provide accurate and clear responses. Supportive Nature: A natural inclination to help others and offer reassurance in moments of uncertainty. Resilience and Reliability: Ability to remain calm and focused under pressure, handling high call volumes with professionalism. Teamwork: Ability to work independently and as part of a supportive team. IT Skills: Be IT literate, specifically experienced in using Google packages. Ability to maintain accurate customer records and document interactions using our CRM system. Benefits While working for G4S, you are entitled to a number of benefits and offers from G4S partners and other organisations, from employee assistance provided through WeCare, to RAC cover and so much more, including the below; Progression, training and development catered to you Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers Refer A Friend incentives - £500 Free Tea & Coffee Free Onsite Parking Charity Work Company pension scheme with employer contributions G4S Life Assurance Scheme Subsidised healthcare plan Charity work- Match-IT and Payroll Giving Confidential Counselling Services 24/7 support specialising in health and medical We encourage applications from people from all ages and backgrounds and aim to have a workforce that represents the wider society that we serve at G4S ESS. We pride ourselves on being an employer of choice. We champion diversity, inclusion and well-being and aim to create a workplace where everyone feels valued and a sense of belonging. Apply Now Ready to make a fresh start in 2025? If you’re compassionate, resilient, and dedicated to helping others, we’d love to hear from you. Apply today and take the first step toward a rewarding career as a Customer Service Agent with G4S. Please contact our recruitment team at careersatg4suk.g4s.com to discuss any access needs, reasonable adjustments or additional support that may be required at any point during the recruitment process. LI-RG1