As a Department Manager, you'll be growing a dynamic business within the department you're in charge of to empower and develop your team; all to ensure that your local customers can get everything they need in your department to practice their favourite sports. Most importantly, you have to ensure they have an amazing shopping experience in the process. Through a 3-month training period that covers business operations and management basics, you will face new adventures and challenges every day but with the support of your team. In a nutshell, your responsibilities will include:Team leadership:
* Recruit, train, and manage a team of Sport Advisors (sales assistants)
* Mentor and lead the development of each team member within your department
* Foster a collaborative and motivated work environment
* Set performance goals and provide ongoing feedback
* Conduct performance evaluations and manage scheduling effectively.
Sales and Customer Service:
* Set sales goals and drive the team to achieve these targets
* Ensure excellent customer service
* Ensure that your team is trained to provide product knowledge and assistance to customers.
Merchandising and Inventory Management:
* Ensure top-level and organized department displays
* Manage inventory levels, including restocking and inventory counts.
* Ensure that campaign materials and visual merchandising policies are implemented
Commercial Strategies:
* In collaboration with our Commercial Team, prepare a commercial plan and stay updated on product knowledge within the department
* Together with your store leader, define the product range to be offered to customers and sport practitioners
Reporting and Analysis:
* Generate and analyze sales reports and key performance indicators (KPIs).
* Use data to make informed decisions and adjustments to department strategies
Secure operational efficiency by becoming a Duty Manager
* Implement and maintain operational procedures and policies during assigned duty hours
* Lead the overall operational function of the store during assigned duty hours
* Ensure compliance with company policies and safety regulations, As a Department Manager, you will be required to work usual retail hours including evenings and weekends., As Operations & Department Manager in Cheltenham, you will be the driving force behind the operational excellence and customer satisfaction in our store. In addition to this, by managing a Department you will drive the turnover through an obsessive focus on customer service and store image
Key responsbilities
* Securing the health and safety of customers and teammates at all time
* Guaranteeing the safety of goods and overseeing stock management
* Ensuring that organised and efficient processes and procedures and implemented throughout the store
* Ensuring the upkeep of the facilities and maintenance in the building
* Ensure the growth of the circularity business in-store, As an Operations/Department Manager, your schedule will include regular retail hours, encompassing evening and weekends to meet business needs
An energetic self-starter preferably with strong leadership skills and a love for sport
* People-centric and has a strong sense of service to help others
* A game changer who can innovate retail
* A motivational person who nurtures the development of others
* Invested in the development of yourself and others, A Department Manager/ CS Manager / Sport Leader validated for the next step and with proven economical and human results.
* Able to relocate to Cheltenham and commit to the role for at least 2 years with the right to work in the UK
* A leader with the natural ability to unite and boost the team around a project
* Recognised as delivering best-in-class merchandising and customer service
* Highly organised with the ability to communicate positively & effectively
Cheltenham, a regency spa town located at the edge of the cotswolds, hosts over 25 different festivals a year. Famous for its horse racing, town houses and outdoor lifestyle, it is a popular tourist destination and is often lively & active!
The store opened in November 2021, spanning over 1600sqm on one floor, with a fantastic street side facade presenting many creative opportunities to attract new and existing customers. Located inside the Regent Arcade Shopping Centre, a short walk from the main highstreet, we are in the ideal location to bring Decathlon to life to the people of Gloucestershire and the South West. The store thrives thanks to our dedicated team of 17 passionate teammates, operating over 3 departments (Outdoor, Global Sports and Cycling & Urban Mobility) Together, they uphold our commitment to exceptional service, bringing the Decathlon experience to the Cotswolds
Get to enjoy the following benefits and perks: Annual remuneration reviews
* Healthy employee discount on all Decathlon products
* Weekly Staff Sports/Activities
* Cycle-to-Work Scheme
* Intensive Learning and Development training via Decathlon Academy
… and many more