End Date
Sunday 19 January 2025
Salary Range
£33,982 - £35,770
Flexible Working Options
Hybrid Working, Job Share
Job Description Summary
This is a full-time role based in Leeds.
Job Description
* JOB TITLE: Realtime Communication & Collaboration (RC&C) Support Engineer, Modern Workplace
* SALARY: £33,982.00
* LOCATION(S): Leeds but may occasionally require travel to other locations.
* HOURS: Full-time
* WORKING PATTERN: Hybrid, involving at least two days per week at one of our office sites.
About this Opportunity
The RC&C role is pivotal to helping our colleagues communicate and collaborate online. You'll provide expert guidance and support to ensure our colleagues maximize the use of online RC&C services and assist them when they experience issues.
Core Purpose
The RC&C Support Engineer is responsible for ensuring the range of RC&C services provided to our colleagues remains fully operational and is used effectively. Collaborating with internal customers, colleagues, and partners, you'll proactively ensure these key resources achieve maximum utilization and availability.
In this role, you'll need a thorough knowledge of Microsoft Teams and other associated online meeting platforms/services and understand how these operate and are deployed to form key tools for our client base.
What You'll Do
* Provide on-call support to service users across a range of online communication and collaboration platforms.
* Investigate and resolve faults on these platforms/services.
* Monitor ServiceNow incidents raised by colleagues and manage them until fault closure.
* Communicate and collaborate with internal colleagues and external suppliers to resolve any issues promptly.
* Provide on-the-day support/guidance to internal customers using our RC&C platforms/services.
* Deliver proactive user adoption training to internal customers through various formats.
* Ensure support and user documentation is up to date and maintained.
* Assist engineering colleagues, Product Owner, and Engineering Lead with related engineering tasks.
* Support colleagues across the business where hardware devices interact with RC&C platforms/services.
* Liaise with internal partners to ensure proposed system designs meet compliance requirements.
What You'll Need
* Ability to interact with technical and non-technical colleagues to identify problems.
* Creative and methodical thinking regarding technical problems.
* Self-motivated and accountable in a fast-paced, independent environment.
* Good working knowledge of Microsoft Teams and related online meeting/webinar tools.
* Ability to create and maintain detailed documentation and user guides.
* Familiarity with remote management/monitoring solutions is advantageous.
* Up-to-date knowledge of relevant industry standards.
* Strong interpersonal and customer-centric skills.
* Ability to coordinate and manage multiple tasks and meetings.
* Ability to work independently and as part of a team.
* Excellent written and oral communication skills.
And any experience of these would be really useful
* Microsoft Teams Administration certification.
* Relevant industry-specific training.
* Relevant technical transferable skills or experience.
About Working for Us
Our focus is to ensure we're inclusive every day, building an organization that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.
We also offer a wide-ranging benefits package, which includes:
* A generous pension contribution of up to 15%.
* An annual performance-related bonus.
* Share schemes including free shares.
* Benefits you can adapt to your lifestyle, such as discounted shopping.
* 24 days' holiday, with bank holidays on top.
* A range of wellbeing initiatives and generous parental leave policies.
Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.
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