Location: Swindon (hybrid working, expected to work 2 days a week in the office)
The opportunity:
As a member of the UK Life Reporting & Data Team, you will facilitate and support the accurate, timely, and high-quality production and distribution of reporting and data across UK Life and to customers and their advisors. You will also help to support the development and delivery of new and enhanced operational reporting, data solutions, and analytics to the wider business.
What will you be doing?
* Production of regular reports, ad hoc tasks, and investigations as required.
* Implement agreed controls, practices, procedures in accordance with service level agreements.
* Help develop procedures that underpin the handling of work and seek ways to improve them.
* Resolve complex issues using business awareness both internal and external to the organisation.
* Maintain appropriate level of functional and technical expertise and knowledge of products, procedures, services, and systems.
* Take responsibility for assigned tasks, manage expectations, apply controls, and hit deadlines.
* Play a role in the embedding of data at the heart of the UK Life business.
* Embrace changes to the Life Business by enabling key deliverables through the production and distribution of data and reporting.
* Provide a first-class experience for internal and external customers by continually looking to improve expertise and share knowledge.
* Handling and resolution of day-to-day data and information queries.
* Identify and mitigate risks to the business and improve quality.
Who are we looking for?
* Experience in a customer environment is essential; any experience within a financial services organisation would be advantageous but is not essential.
* Advanced knowledge of Microsoft Office including Access, Excel, and PowerPoint.
* Knowledge and some experience of developing and querying relational databases, e.g., Access and SQL.
* Experience in 3rd party reporting and visualisation software e.g., Power BI, Business Objects, Qlikview.
* Ability to manage and deliver an excellent experience to internal and external stakeholders.
* Possess excellent numeracy and analytical skills with an interest and aptitude for learning new technologies.
* The ability to consistently work to deadlines and prioritise effectively in accordance with business needs.
Who we are:
At Zurich, we aspire to be one of the most responsible and impactful businesses in the world and the best global insurer. Together we’re creating a brighter future for our customers, our people, and our planet.
Our Culture:
At Zurich, our sense of community is strong and we’re particularly passionate about diversity and inclusion. We want our employees to reflect the diversity of our customers and are committed to treating all applicants fairly and with respect.
The financials:
* 12% defined non-contributory pension scheme.
* Annual company bonus.
* Income Protection.
* Life cover - four times your salary.
Time away:
* 25 days holiday a year plus bank holidays.
* Three days paid volunteering.
* Up to 16 weeks' full pay for maternity, paternity, and adoption leave.
Your health is important to us:
* Access to Private medical insurance.
* Virtual GP appointments.
* Discounted gym membership.
* Free flu jab.
We're making a difference by creating a brighter, more sustainable future.
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