Supervise trade operatives and workmanship across Property Services workstreams. Resolve trade operatives/office queries on assigned contract(s). Be responsible for identifying resourcing and material needs to ensure timely project and programme delivery within agreed commercial parameters and KPI’s.
Ensure customer and client excellence by facilitating the smooth running of projects by building and maintaining positive relationships between the residents, trade operatives and client representatives. We believe that this role is one of the most critical within the site team, as achieving excellent customer relationships and satisfaction is the main route to repeat business. The role must also ensure compliance with company and statutory Health and Safety, Quality and Environmental systems / procedures / legislation.
Scope & Responsibilities of the Role
* Recruit, supervise and manage skilled trade operatives on site
* Communicate and liaise with residents and client representatives as required over day to day issues, with a total focus on resident satisfaction
* Complete operative site inductions and tool box talks
* Assess and monitor operatives conduct, productivity and performance
* Regularly review and assess site Health, Safety and Environmental conditions
* Ensure H&S standards and procedures are followed, weekly H&S inspections & returns
* Review and record daily works allocations and resource planning
* Assessing incoming works for time, resource and material needs
* Control and undertake quality of workmanship inspections and sign offs at key stages of completion. Maintain records of quality inspections.
* Complete all paperwork including materials and labour returns, timesheet approvals, etc
* Ensure accuracy of site job packs, site records and variations
* ‘Open’ & ‘Close’ properties to ensure accuracy and completion of site records for commercial closure
* Target – ‘zero’ defects at handover
* Ensure timely handover of completed properties
* Participate in joint handovers/ audits with client officers.
* Interview/ recruit new trades/ operative personnel as required utilising training centre where/if appropriate
* Support trainee’s/ apprentice’s development and growth
* Monitoring and implementing best working practices and quality controls to improve KPI’s
* Assist/ deputise where required in absence of other Supervisors/ Site Manager/ Project Manager
Education/Qualifications
* Full driving license
* Educated to GCSE level or equivalent Building Trade/ Previous Supervisory/ Management role
* Construction Skills Certification Scheme card holder (CSCS)
* Computer Literate
Experience
* Previous experience within a front line customer service/ delivery role
* Strong understanding of construction and refurbishment in social housing
* Line Management and Co-ordination of Resources, Materials and Workstreams
Skills and Attributes
* First rate communication skills
* Excellent Customer Service qualification
* Knowledge of all flexibility and adaptability
* Can do attitude with MS Office packages (Word/Excel/Outlook etc.)
* Attention to detail
* Must be a team player
* Able to work to deadlines
Key Attributes
* Trade competent
* Good team member, whilst still happy to work alone
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