Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking a Training Specialist to support operations training for the last mile vertical. Overall responsibility includes boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of the organization.
Key Responsibilities:
1. Supervise structured learning metrics and oversee their results for the assigned territory and region.
2. Manage live performance metrics end to end for the assigned territory.
3. Conduct learning sessions on new processes as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses for continuous learning.
4. Maintain data and analysis through reports on Excel (as per business requirement).
5. Ensure completion of new hire training programs, coaching & other performance improvement programs on time.
6. Partner with operations leaders while conducting station audits to check process compliance and fix gaps on an immediate basis.
7. Identify learning coaches & certify them.
8. Lead individual improvement projects to enhance business performance.
BASIC QUALIFICATIONS
Role requirements:
1. Experience in customer service and handling projects will be an added advantage.
2. Should be able to translate the given content into regional languages.
3. Provide support to existing data management through analysis and accurate reports.
4. Capability to present intricate information to a variety of audiences.
5. Proficient in MS Word, Excel & PowerPoint.
6. Graduate in any field.
7. Excellent organization & interpersonal skills.
8. Person should be flexible working on weekends (in case of business requirement).
PREFERRED QUALIFICATIONS
Role requirements:
1. Proven 2+ years of experience as a Training Specialist/Trainer in a similar role.
2. Good communication skills.
3. Should know the local language (Kannada) to interact with the ground team.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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