Summary
Customer Assistant - Service and Safety - 16 Hours - Fort Kinnaird
Permanent Position
Age Restriction: 18
This job role means we can't consider applications from anyone under the age of 18. This is to comply with the relevant health and safety legislation and to keep our colleagues safe in the workplace.
Proposed/Example Work Pattern:
Vacancy 1
Week 1
* Sunday 1200-1600
* Thursday 1600-2000
* Friday 1600-2000
* Saturday 1200-1600
Week 2
* Sunday 1200-1600
* Wednesday 1200-1600
* Thursday 1600-2000
* Friday 1200-1600
Vacancy 2
Week 1
* Sunday 1200-1600
* Wednesday 1600-2000
* Thursday 1200-1600
* Friday 1200-1600
Week 2
* Monday 1200-1600
* Thursday 1600-2000
* Friday 1600-2000
* Saturday 1200-1600
All new starters will be expected to attend a 2 day Induction. Please be aware, this may not be held in your base store.
Key Accountabilities and Measures:
* Provide customers with a visible presence at the beginning of their shopping journey.
* Welcome customers to the store with a smile and by making eye contact, using greeting techniques known to deter theft.
* Support other areas within the store as needed.
* Be knowledgeable of the store, support key marketing messages, latest products, and common inquiries.
* Assist customers in navigating the store and provide the right level of support.
* Thank customers for shopping when they exit.
* Handle various retail circumstances calmly and empathetically.
* Respond to door alarms sincerely and resolve customer issues.
* Act as a visible deterrent against violence and theft.
* Monitor suspicious persons and activity, taking appropriate actions.
* Report incidents through the M&S Incident reporting process.
* Ensure compliance with trespass notices.
* Engage with police and security personnel as needed.
* Apprehend external thieves only if necessary and in line with business policy.
* Report any known or suspected internal theft or malpractice.
Key Skills:
* Confident presence with a friendly personality.
* Strong communication skills to engage customers.
* Ability to focus on greeting customers and deterring suspicious activity.
* Natural empathy with the M&S brand and values.
* Self-motivated and willing to try new approaches.
* Maintain high standards of appearance and uniform.
* No licensing required, but good observation skills are beneficial.
Key Relationships and Stakeholders:
* Store Management team
* Store Colleagues
* Operational Security Manager
* Regional teams (RLPMs/RCOMs)
* Store Detectives
* SOC
* Police
* Local Networks
#J-18808-Ljbffr