Aftersales advisor

Customer Service / Aftersales Advisor Vacancy - Hinckley

Location: Hinckley
Salary: £24,000
Working Hours: Mon - Fri 10am - 6pm

Reference: OC18166

We are recruiting for an experienced Aftersales Advisor / Customer Service Advisor for our client's contact centre in Hinckley.

This is an exciting opportunity for an Aftersales Advisor / Customer Service Advisor to join a modern contact centre with a great team and site that offers training & promotion opportunities.

Responsibilities:

1. Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner.
2. Respond to customer enquiries.
3. Take inbound calls & make outbound calls.
4. Deal with any customer complaints.
5. Interpret customer concerns and comments.
6. Liaise with customers and keep them updated.
7. Advise customers on how to resolve issues with their vehicles.
8. Ensure customer expectations and requirements are identified and successfully managed.

Benefits:

1. Company pension scheme.
2. Ongoing training and progression.
3. Free parking.

Requirements:

The right individual must have previous experience as a Service Advisor or Aftersales Advisor, with excellent customer service skills.

If you have any further questions, please submit your application so we can discuss the opportunity and your CV.

Please note all applications will be strictly confidential, and we won't send your CV out without talking with you first.

Consultant: Billy Olivier

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