Conference PlannerContract/Temp – 12 months Likely to go perm - ASAP start£15 per hour2-3 days in the office, SurreyFull time hoursMy client a global tech management consultancy is seeking an experienced Conference Planner.The Conference Planner serves as the primary resource to manage all the bookings for One-on-One meetings and Ad-hoc requests involving experts. The One-on-One Planner is also responsible for calendar management, internal and external customer care, and providing a first-class attendee experience.Primary ResponsibilitiesEnsure an exceptional experience for all conference attendees having a One-on-One meeting with an ExpertSet up the online One-on-One scheduling system for each conference, working with the program management team and content team to ensure the agenda is up to dateContinuous capacity planning, ensuring expert resource is utilized effectivelyWork with the operations team on space requirementsManage team mailboxes ensuring all internal and external queries have been answered in a timely mannerPartner with Research to confirm all One-on-One bookings are well alignedManage all team meeting inquiriesTravel to in person conferences and manage the scheduling desk and check-ins for all meetingsManage set up and monitor/support attendees during virtual conference days via the mailbox and live chat toolPoint person for Expert care pre-conference and on siteBuild productive relationships with internal and external clients, helping to support and train associates on the scheduling systemEffectively communicate, collaborate, and maintain relationships with clients and team participantsAdhere to expense management practicesHelp in the production of the Expert bio brochure which is shared with Marketing and Communications pre-conference and distributed at the conferenceComplete all post conference analysis of the One-on-One meetingsQualificationsBachelor’s degree preferredExperience working in a corporate environmentAbility to manage multiple tasks simultaneously and prioritize workloadStrong client focus, customer service skillsTeam player – reliable, accountable, collaborativeHigh sense of urgencyStrong oral and written communication skillsStrong organisational skillsAbility to work issues through to resolutionAttention to detailProactiveDecisiveFully competent in Microsoft Office, specifically excelCompetent Project ManagerApproximately 10-15% travel to client meetings and events is requiredApply today!