Our head offices are based in the beautiful village of Hook Norton near Banbury. Here you will find our teams of finance, HR, purchasing, marketing & creative that support all of our locations across the Thomas Franks family. There is ample parking space available when visiting.
As this role will require frequent travel to Europe, you must currently have the right to work in Europe. Ideally, you will hold an EU Passport.
We are looking for an Operations Manager with a passion for food and creating and maintaining the highest quality food standards. The role will focus on high calibre contracts working with our clients within Europe. The successful candidate will enjoy working with people and creating great relationships with clients, managers, and team members. They will enjoy supporting and developing excellence, adding value to all that they do, delivering on target financially, and leaving a positive footprint every day.
The successful applicant will have proven previous experience of working at an operational level within the contract catering industry for clients with exceptional standards and will be keen to work as part of our exceptional leadership team.
As Operations Manager, you will have full accountability for the P&L, business development strategy, and people management & development for the Operational Division in your area. You will employ a commercial focus delivering fantastic customer service and outstanding food and will develop a positive and motivating culture.
The role will support the European Directors and the division will cover a leading and exclusive client base, with exceptional and consistent standards.
Candidate requirements:
* Passion and knowledge of great contemporary fresh food and service.
* Experience of delivering exceptional senior management operations in a contract catering environment for a range of senior clients with exceptional standards.
* The ability to build strong, professional relationships with internal and external individuals, service providers, suppliers, and businesses.
* Strong motivation skills with a lead by example approach.
* Outstanding financial management skills - commercial and fixed price.
* An appreciation of innovative marketing and merchandising skills which can be delivered by our Creativity Team.
* HR best practice and retail skills.
* The right to work permanently in the UK.
* Able to undertake an enhanced DBS and provide references covering full 5 years and overseas police checks.
* Have proven experience in the area of compliance.
* Excellent listening, written, and verbal communication skills (in English) and able to articulate and communicate effectively at all levels.
* Knowledge of office management systems.
* Outstanding organisational, analytical, and time management skills and ability to create effective processes and procedures. A team player, but able to work autonomously and remotely.
* Experience of working in a multi-site/mobile/remote capacity.
About us
Thomas Franks is a founder-led, fresh food catering business with a focus on excellence and service delivered with individuality, passion, and style. We are unique in every approach and our clients, and our people are paramount to our daily success.
Disclaimer
All applicants must be able to demonstrate that they have the Right to Work in the UK to be considered for this role. An enhanced DBS, identity & reference checks (covering the last five years) will form part of the selection process. As an organisation using the Disclosure Barring Service (DBS) Disclosure service to assess applicants' suitability for positions of trust, Thomas Franks Ltd complies fully with the DBS Code of Practice and undertakes to treat all applicants for positions fairly.
Diversity and Inclusion at Thomas Franks
We actively encourage applications from candidates from diverse backgrounds and continue to develop a culture of growth and inclusion and would like to invite applications from groups who are currently under-represented, because we believe greater diversity leads to exceptional results and provides a better working life.
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