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- Levy Operations Co-Ordinator
Number of jobs available 2 Region(s) East of England /*generated inline style */ City/Town King's Lynn /*generated inline style */ Office Location Bircham Newton – CITB, Bircham Newton, Kings Lynn, Norfolk PE31 6RH /*generated inline style */ Departmental Grade Team Member.TM3 /*generated inline style */ Post Type Permanent /*generated inline style */ Working Pattern Full Time /*generated inline style */ Salary £29, - £36, /*generated inline style */ Details
Role - Levy Operations Co-ordinator
Post Type - Permanent
Working Pattern - Full Time
Target Salary - £33,
Location - Bircham Newton/Peterborough/Hybrid Working
CITB operates a hybrid working policy including working from home, on average one day in the office per week
Interview dates - TBC
CITB is the industry training board for the construction sector in England, Scotland and Wales. It's our job to help the construction industry attract talent and to support skills development, to build a better Britain.
CITB aims to lead the construction sector by example to ensure fairness, inclusion and respect for all. We seek to build a workforce that reflects Britain’s diverse population, and people from under-represented groups are encouraged to apply for vacancies.
CITB operates a hybrid working policy including working from home, on average one day in the office per week, and additional travel to other CITB locations, as required
We're looking for a self-starter with strong administration skills to join the Levy/Finance team.
About the role
The Levy Operations Co-ordinator is accountable for assisting and supporting CITB customers (primarily Employers) through all elements of the CITB Levy lifecycle through the delivery of both reactive and proactive effective customer contact.
To ensure all customer accounts are accurate, up to date and are consistently reviewed against the Levy life cycle to identify any further actions to be completed.
Key responsibilities and accountabilities
1 - Effective account management and support of all activities within the CITB Levy Lifecycle, including:
2. Registration of new employers
3. Review and maintenance of information held on the CITB Levy Register
4. Administration of employer accounts (e.g. changes to status, scope, contact details, online account support, etc)
5. Support in Levy Returns and Assessments
6. Support with the collection of CITB Levy collection
2 - Responsibility for the delivery of a professional customer service and experience - exceeding our customer’s expectations by taking ownership of every customer interaction ensuring an excellent standard of service every time.
3 - Providing support and guidance to ensure customer adherence to all relevant Levy related legislation and statutory requirements whilst complying with all regulatory requirements.
4 - Effective use of all available methods of customer communication including telephony (both inbound and outbound), emails, correspondence, virtual face to face and any future methods adopted
5 - To ensure timely delivery of workload is completed to required quality benchmarks
6 - To provide on the job training, knowledge sharing and collaboration to support to new and existing team members
About You
To apply for this role, you must be able to demonstrate that you:
7. Are a clear, confident and persuasive communicator at appropriate levels demonstrated by a variety of written, verbal and face-to-face methods
8. Have the ability to develop and maintain relationships with customers
9. Have a strong customer focus with enhanced customer handling skills (including handling difficult customers)
10. Have experience in problem-solving skills and dispute resolution skills
11. Are self-motivated and able to manage and complete own workload within timescales
12. Are committed, enthusiastic and professional
13. Are computer literate with a high attention to detail and accuracy
Ideally, you can also demonstrate that you:
14. Have experience of working in a customer services team
15. Have experience of working within a regulated environment
16. Have experience of working knowledge of CITB Levy scheme and systems used in the administration of this scheme.
17. Have a recognised customer service qualification
Other requirements
Flexible approach to working hours to meet deadlines when required
CITB Benefits
18. 33 days holiday per year (including bank holidays)
19. Flexible benefits including buy/sell annual leave, childcare vouchers, cycle to work and insurance
20. Pension scheme
21. Long service awards
22. CITB recognition scheme
23. Employee assistance programme
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