Customer Support Representative
Kilmarnock
£23,500
Monday to Friday - 8 am to 4 pm or 9 am to 5 pm
What your day looks like
* A new challenge every day (lets be honest work can be tiresome doing the same thing repeatedly)
* Help customers who are experiencing complex personal circumstances
* Discuss, empathise, and encourage disclosure of information to allow you to help customers
* Communicating with customers and third parties via telephone, email, letter & live chat
* Work together with your team and share best practice to continually improve our service
* Celebrate success we encourage you to highlight awesome work completed
* And finally, when you need any support. you got it!
What we expect from you
* Deliver great conversations and customer outcomes by phone and in writing
* Maintain consistently high standards of quality during customer interactions
* Know Your Customer Take the right approach, not necessarily the normal approach
* Adhere to regulations (we will cover these off in training)
* Efficiently managing your caseload within agreed targets
* Comfortable using multiple systems and Microsoft packages
Adhere to our values
1. Committed to always doing our best work
2. Accountable for our actions
3. Respectful in ...