Contract type: Permanent
Hours: Full Time
Posted date: 28/11/2024
Job Overview
To provide all guests with a high standard of service in the bar area. To work to the Hotel brand standards and to keep work areas clean and tidy at all times. To be friendly, helpful and approachable at all times.
Key Job Responsibilities
* Help serve food and drink in our Food and Beverage outlets whilst adhering to company standards and delivering an exceptional guest experience.
* Maintain a visible presence within the outlet to ensure all guest requests are dealt with in a friendly and efficient manner.
* Upsell products where possible.
* Ensure all cash, charge, float and till procedures are carried out in accordance with company policies.
* Assist with the smooth running of the Food & Beverage department and positively contribute to the department's targets.
* Perform all reasonable requests.
Knowledge Required
* Knowledge of hotel brand
* Knowledge of hotel values and ability to demonstrate them
* Knowledge of the hotel products and services and ability to promote and upsell
* Understanding of hotel cash handling
Key Performance Metrics
* Positive contribution to the department and hotel
* Contribution to the department’s upselling efforts
* Attendance at training sessions and willingness to develop skills
* Fulfillment of the job skills
Experience
* Ability to work a flexible shift
* Willingness to be multi-skilled across the F&B Department
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