Employer: NHS North West London ICB
Employer type: NHS
Site: NHS North West London ICB
Town: London
Salary: £35,964 - £43,780 Inclusive of HCA Per Annum
Salary period: Yearly
Closing: 19/01/2025 23:59
Complex Care Officer
NHS AfC: Band 5
Job overview
The Complex Care team provides management and oversight of placements and services for individual patients with complex mental health needs. The Complex Care Officer will provide high-level administrative and project support to the team.
NHS North West London offers flexible working, with the expectation that staff work 2-3 days per week in their designated office. Your exact working pattern is by agreement with your line manager, as requirements may vary between teams.
Main duties of the job
1. Providing high-level administrative support to the complex care team to support the smooth running of the team.
2. Managing the clinical and financial record system, updating funding agreements and financial records.
3. Convening and administration of placement panels and individual funding request meetings as required.
4. Maintaining good communication links with teams to ensure meetings are well-prepared and executed.
5. Producing accurate, clear, high-quality minutes from meetings where clinical and technical language is often used and is important to record accurately.
6. Communicating and following up on decisions in a timely, accurate, and effective way, helping to problem-solve issues in a customer-friendly manner.
Person specification
Qualifications
* Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in a specialist area.
Knowledge, training, and experience
* Knowledge of administrative procedures, project management, or information analysis.
* Basic knowledge of project principles.
* Previously worked in a similar position within the public sector.
* Skills for communication on complex information and administrative matters, requiring developed interpersonal and oral/written communication skills.
* Ability to pull together comprehensive draft reports, data, and letters; negotiating, networking, and persuasive skills.
* Excellent time management skills with the ability to re-prioritise.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Informal discussions are welcome by contacting Beke Tshuma, Programme Manager Brent, or Serah Johnson, Programme Manager for Hillingdon and Harrow.
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