We are looking for a customer-focused, detail-oriented Service and Repair advisor to join our increasingly busy service and repair department, which is rated 4.9* on reviews.io. You will play a key role in ensuring our customers' cars are serviced and repaired correctly while providing excellent customer service.
Key responsibilities:
As part of our service & repair team, you will be responsible for your share of:
* Greeting customers and vehicle check-ins
* Answer phone calls & emails
* Entering data accurately into our Garage Management System
* Identify accurately the parts required for a schedule of work
* Obtain prices from suppliers
* Quote customers
* Order parts from suppliers
* Check-in parts from suppliers
* Clear and concise communication with office staff and the workshop team.
Requirements:
* Minimum grade in English & Maths of GCSE C / Grade 4
* Competence in accurate and timely data entry
* Professional verbal communication
* Professional written communication
* Competence in using a computer and associated applications
Experience, certifications & knowledge:
* Experience within the motor industry, either at a main dealer or aftermarket garage parts department or service desk
* Experience using Garage Management Systems
* Experience in data entry
* Experience in using parts lookups
* Knowledge of motor vehicle servicing and repairing
If you're passionate about working in the automotive industry and providing exceptional customer service, we'd love to hear from you!
Job Types: Full-time, Permanent
Pay: From £30,000.00 per year
Additional pay:
* Performance bonus
Benefits:
* Company events
* Cycle to work scheme
* Employee discount
* Health & wellbeing programme
* Profit sharing
Schedule:
* Monday to Friday
* Overtime
* Weekend availability
Ability to commute/relocate:
* SOUTHAMPTON: reliably commute or plan to relocate before starting work (required)
Application question(s):
* How much experience (time) and what experience (describe what you did) within the motor industry?
* Describe a typical day in your current job role?
Work authorisation:
* United Kingdom (required)
Work Location: In person
#J-18808-Ljbffr