Service Advisor Vacancy
Gloucester
30k + bonus + company benefits
YOLO Recruitment are looking for a dedicated Service Advisor / Aftersales Advisor to join our clients team in Gloucester. If you are dedicated to providing exceptional customer service and can confidently and efficiently maximise service and repair bookings to ensure all resources required in completing the work are available and on schedule – this is the role for you!
The right Service Advisor / Aftersales Advisor will have exceptional customer service skills and deliver the highest quality customer experience. You will approach this role with a commercial mind, actively selling after sales services in a customer-orientated manner ensuring the workshop is working to full capacity by effectively scheduling customer bookings.
You will be committed to taking responsibility for managing the customer service journey, updating customers on repair times and status, estimates and gaining approval for additional work. Being part of our team is about being experts in what we do. We are committed to investing in your career and skill set, so when you join our technical team, you will benefit from an annual appraisal and ongoing training.
Duties of the Service Advisor / Aftersales Advisor :
• Dealing with customers and ensuring customer satisfaction.
• Utilise workshop loading and ensure it is up to date.
• Regularly and proactively keep customers up to date with progress on their vehicle.
• Booking in vehicles. Ensuring appointments are convenient for the customer and department, in line with the workshop capacity.
• Identify the customer requirements and where possible, supply an accurate fully inclusive costing.
• Produce accurate job cards, invoices, estimates and related information.
• Provide customers with full explanations of work carried out, making the most of any additional selling opportunities.
• Produce warranty job cards in line with the manufacturers policy and procedures.
• Accurately record all work requirements and identify retail, warranty, internal and non-chargeable repairs.
• Liaise with the Parts Department to ensure availability of parts.
Benefits for this Service Advisor / Aftersales Advisor :
• Overtime opportunities
• A day off for your Birthday
• 23 days of annual leave per year plus Bank Holidays
• Four times death in service benefit
• Branded uniform and boot allowance.
• Working for an official Great Place to Work™️ and UK Best Workplace for three years running!
• Working for a Best UK Workplace for Wellbeing
• Working for a UK Best Workplace for Development.
• Access to 100s of employee perks on Perkbox
• Auto-enrolment pension
• Enhanced Maternity and Paternity pay policies
• Access to our wellness programme and Employee Assistance Programmes
• Mental Health First Aiders
• Long service recognition
Hours for the Service Advisor / Aftersales Advisor : 42.5 hours: Monday to Friday 8.00 – 5.00 and 1 in 2 Saturdays 8.00 – 1.00.
To apply for this Service Advisor / Aftersales Advisor, please submit your application online or get in touch with YOLO Recruitment.