We are looking for a passionate and dedicated Service Manager to empower and support our team in delivering high-quality, trauma-informed services to residents across multiple accommodation units across the Royal Borough of Kensington and Chelsea (RBKC). Our services provide essential support to individuals experiencing homelessness and complex needs, and in this role, you will foster a psychologically informed environment (PIE) that promotes recovery, rehabilitation, and independence.
As a Service Manager, you will lead by example, guiding your team to provide person-centred support while ensuring the highest standards of service quality and continuous improvement. You will oversee the operational delivery of services, ensuring compliance with contracts and regulations while creating a positive and inclusive culture that enables both staff and residents to thrive.
Shift Pattern: 37.5 hours per week, Monday to Friday, 09:00 - 5:00. Onsite face-to-face service. With flexibility around these hours required. All managers, including this position, will take part in the out-of-hours on-call duty.
Salary: £36,700
What are we looking for Service Manager?
1. Understanding and/or experience of working with people of complex backgrounds, ex-offenders, mental health, substance misuse, challenging behaviours
2. Experience of working with and engaging with diverse groups of people from varying backgrounds
3. Previous experience in people management and development
4. IT Proficiency, including Microsoft Office, and the ability to navigate and learn new case management systems and other types of organisational software
What would we like, but not essential for a Service Manager?
5. Experience in Trauma-Informed Leadership: Proven ability to lead teams with a trauma-informed approach, fostering a psychologically safe environment
6. Advanced Risk Management: Expertise in conducting and overseeing complex risk assessments and safeguarding procedures
7. Housing Management Knowledge: Understanding of tenancy agreements, rent collection, voids, and anti-social behaviour management
8. Change Management: Experience driving service improvements and implementing change initiatives to enhance service delivery
What we offer
9. 25 days (Full time equivalent) annual leave, increasing with the length of service
10. Training and Development, including access to courses, upskilling, and progression plans
11. Employee Assistance Programme, including counselling
12. Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing
13. Eligibility to register with Blue Light Discount Card
14. Life Assurance Scheme
15. Cycle-to-work scheme
16. Annual Staff Awards
OVERVIEW OF KEY RESPONSIBILITIES
17. Line Management/Leadership
18. Service Delivery
19. Risk Management, Information Management, and Case Recording
20. Property and Housing Management
21. Financial Management
ABOUT US
Social Interest Group (SIG) believes good care and support improve lives. Our values of ambition, empowerment, transparency, and inclusivity drive everything we do. Our mission is to empower people who are marginalised by building powerful partnerships and creative solutions that bridge gaps in provision and aid recovery, reablement and resettlement.
SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings (including people's own homes), probation settings, and hospitals awaiting discharge. We do so across London, Brighton, Bedfordshire, Luton, and Kent. We believe in the power of well-planned, well-managed services to make a difference. We work with high standards and external and internal regulatory frameworks.
ADDITIONAL INFORMATION
For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.
Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We are an inclusive employer and encourage applicants from all backgrounds.
Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.
Service Manager | Trauma-Informed Care | Psychologically Informed Environment (PIE) | Recovery and Rehabilitation | Independent Living | Person-Centred Support | Leadership and Management | Team Development.