Job Title: Aftersales Manager
Location: Peterborough
Our client, a well-established Motor Dealer Group, is offering an exciting career opportunity for an Experienced Aftersales Manager.
An ideal role for someone who has a track record of success at this level in a large Main Dealer environment.
What is on Offer:
* Salary: £45,000 plus bonus
* Family First – Benefit from their Enhanced Parental Statutory Leave, giving you more time to bond with your loved ones.
* Celebrate – Take your birthday off with Paid Birthday Leave - On us!
* Stay Healthy – Their enhanced Sick Pay ensures you’re taken care of when you need it most (based on length of Service).
* Wellbeing At Your Fingertips - Access to (email address removed) for quick and easy Online GP services, 24/7 access to our Employee Assistance Programme, exclusive retail discounts, legal and financial support, and comprehensive 360 wellbeing services.
* Peace Of Mind – Enjoy a life Assurance policy at no cost, bringing peace to you and your loved ones.
* Exclusive Discounts – Take advantage of employee discounts on parts, vehicle MOT’s/Servicing, and vehicle purchases. Drive with confidence and savings!
Role and Responsibilities:
As an Aftersales Manager, you will be an integral member of the Aftersales Team. Your key responsibilities will include:
* Leading your departments in a clear, considered, and appropriate manner, in line with the Groups Vision, and building an accountable and progressive business unit.
* Meet key performance indicators and targets for the service and parts departments
* Look for opportunities to increase efficiency of the Aftersales operation and increase recovery rates
* Take actions to sustain, retain and enhance levels of customer satisfaction, whilst sustaining profitability
* Work with team to develop understanding and implementation of customer focussed environment, setting clear objectives/targets
* Respond promptly to any customer complaints and ensure timely and correct resolution
* Liaise with external companies to ensure good working relationships are developed
* Maintain rigorous control of Department costs, stock and budget
* Ensure warranty procedures are followed correctly to ensure prompt recovery of monies due
* Recruit, coach and appraise team to ensure they are operating to full potential