SaveMoneyCutCarbon is looking for an enthusiastic Customer Service Administrator to join our dedicated Customer Service team.
The Applicant:
We are looking for a proactive person with a can-do attitude and strong attention to detail to provide exceptional customer service to our business and consumer customers.
Due to the fast paced and ever-changing industry we work in, the candidate is expected to be a quick learner, eager to succeed and capable of growing in the role to meet demands of the business, therefore it is an ideal opportunity for someone looking for career progression.
Areas of future development may include support for the Head of Delivery and wider Operations team which could open up the role from purely Customer Service administration to other areas, such as project coordination, operations support, procurement support etc.
The ideal candidate is a keen team player that can work on their own initiative & can multitask.
Key day to day responsibilities include:
* Answering and responding to telephone enquiries within agreed SLA.
* Replying to Customer Service & Sales enquiry forms through our CRM ticketing system.
* Updating customers as required to order shortages or quality issues and checking for alternatives available.
* Responding with empathy & urgency to customer complaints & corresponding with the Manufacturers’ Warranty teams.
* Working with wider team to provide answers to product & technical queries.
* Taking the opportunity to up-sell & cross sell over the phone.
* Responding to Live Web Chat.
* Processing customer returns/refunds.
* Arranging deliveries/collections.
* Supporting Despatch as appropriate – printing picking & despatch notes.
* Processing orders/quotes/proforma invoices & taking payments over the phone.
Skills Required:
* Excellent attention to detail.
* Customer Service experience in an office environment would be advantageous.
* Fundamental IT Skills, CRM systems (HubSpot), Sage 200 or equivalent software experience preferred.
* Excellent communication skills with a proactive customer focus.
* Time management of workload with efficiency and accuracy.
* Managing workload under pressure.
Full Time (37.5 hours a week, 9am-5:30pm). Part time hours would be considered minimum 25 hours a week i.e. 5 hours a day
Benefits include free parking, a workplace pension, life assurance, sales commission, share options and 23 days annual leave, plus your birthday, plus bank holidays.
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