An exciting opportunity has arisen in the Medical Service Group for an Operational Support Manager in Respiratory. We welcome applicants who are highly motivated, understand the current challenges for operations within the NHS, and have the ability to build strong working relationships in order to influence and change practice.
The Operational Support Manager will work closely with the operational teams to support in delivering a diverse range of operational plans, assisting with data collection/analysis and contributing to operational service delivery, specifically with the development of a new Digital Clinical System.
The Operational Support Manager will be expected to work flexibly across the service and provide support to other sites in line with the needs of service delivery where appropriate. As this is a cross-county role, a driving licence and access to a vehicle is required.
Applicants should be able to demonstrate good effective communication, organisational, and leadership skills.
Main duties of the job
The post holder will manage the respiratory service Patient Tracking List (PTL) on a weekly basis, join the PTL meetings, and provide all necessary updates. They will also manage the DM01 return for the Sleep Service. The post holder will closely monitor and implement improvement plans for all key performance indicators including clinic utilisation and Did Not Attend (DNA) rates.
The post holder will provide operational support to the Service Manager ensuring that all medical administrative staff comply with RTT (Referral to Treatment) national and local guidelines. Support and take necessary action to ensure patients' pathways are progressed to achieve RTT and cancer performance targets, which will involve monitoring data quality. Respond to Patient Advice Liaison Service concerns and support the formal complaints process ensuring timely responses to concerns raised, undertake demand and capacity reviews, oversee the efficiency of rotas and scheduling outpatient activity (including theatre activity when appropriate), and other tasks as the need arises.
The post holder will provide day-to-day management, recruitment, training, and leadership to the administration team and will play a key role in the development of the administration service to streamline processes. This will include monitoring adherence to Trust targets and policies, auditing workloads, overseeing appraisals, sickness absence monitoring, and performance management.
About us
As an organisation, the NHS offers a wide range of benefits including flexible working, fantastic pension contributions, market-leading annual leave allowance, career progression, and regular conversations, not to mention our Blue Light Card and NHS exclusive discounts. The benefits of working in Somerset include the idyllic countryside, with our areas of outstanding beauty and stunning coastlines. You will enjoy these perks while still being a stone's throw away from bustling city centres like Bristol, Bath, and Exeter and only two hours away from London. There are excellent educational facilities in the area, and, when compared to other regions, house prices are reasonable. You will experience the best of both in Somerset, the countryside and the cosmopolitan -- there is truly something for everyone!
Job description
Job responsibilities
Please see attached Job Description & Person Specification for further details of duties and responsibilities.
Person Specification
Qualifications
Essential
* Educated to degree level (or be currently working towards one) or have equivalent qualifications/experience.
* Can demonstrate a working background in managing/supervising staff.
* ILM 3 Leadership and Management, or equivalent (or be prepared to work towards).
* ECDL (or equivalent) which shows full knowledge of Microsoft Office Suite.
Experience
Essential
* Demonstrative experience within a management role, ideally within the NHS, managing a team, monitoring and managing their performance, development, and overseeing compliance with organisational policies and performance indicators.
* Evidence of prioritising workloads/good time management.
* Advanced working knowledge of Microsoft Office Suite.
* Proven experience of working well as part of a team.
* Knowledge of Trust PALS/Complaints Procedures.
* Budgeting knowledge: able to understand finance budget spreadsheets, predict and plan under and overspends.
Employer details
Employer name
Somerset NHS Foundation Trust
Address
Musgrove Park Hospital
Musgrove Road
Taunton
Somerset
TA1 5DA
Any attachments will be accessible after you click to apply.
184-OL-OR-1366 #J-18808-Ljbffr