Customer Support Coordinator – Join a Thriving Industry Leader Location: Leamington Office Salary: upto £30,000 per annum Hours: 8:30 am - 5:00 pm Benefits: Pension, Life Assurance, Healthcare Cash Plan Holidays: 25 days Bank Holidays About Us A well-established distributor supplying essential products to businesses across the UK. As a trusted partner in our industry, we work with a diverse range of clients, from independent businesses to major corporate accounts. We are now looking for an enthusiastic and detail-oriented Customer Support Coordinator to join our friendly and fast-paced team. The Role As a Customer Support Coordinator, you will play a crucial role in ensuring a seamless experience for our clients. You’ll be responsible for managing customer accounts, processing orders, handling queries, and providing top-notch service to both new and existing customers. What You’ll Be Doing: Managing customer accounts – handling a mix of key and standard accounts, ensuring they receive outstanding service. Processing orders – handling orders from multiple sources, including phone, email, and online portals. Answering customer queries – responding to product inquiries, checking order status, and handling requests for collections. Handling customer complaints – ensuring any issues are resolved efficiently and professionally. Creating quotations – assisting with special product orders and pricing updates. Maintaining customer records – keeping CRM systems updated with notes, pricing, and key details. Providing product advice – offering guidance on specifications and documentation. Generating reports – working alongside IT to provide insights to customers. Coordinating projects – supporting key customer accounts with bespoke service requests. Upselling & cross-selling – identifying opportunities to enhance customer orders. Who We’re Looking For We’re searching for someone with a customer-first mindset, excellent communication skills, and a proactive approach to problem-solving. You should be: Personable & enthusiastic – a natural communicator who enjoys engaging with people. Organised & detail-oriented – able to juggle multiple tasks while maintaining accuracy. Driven & self-motivated – eager to deliver a high standard of service. Team-focused – willing to collaborate and support colleagues. Resilient & diplomatic – able to handle customer concerns with professionalism and tact. Why Join Us? A welcoming and supportive team culture. A growing company with exciting career opportunities. A varied and rewarding role where no two days are the same. Full in-house training to set you up for success. Ready to take the next step in your customer service career? Apply today INDH