3 Vacancies (2 in our Domestic/UK team and 1 in our International team) The main focus of the role is to work closely with our schools (customers) and internal teams to ensure a smooth on-boarding transition for new schools and provide outstanding support to our current schools (customers). In addition, coordinate communications and transactions for our retail customers such as Next and Amazon. Areas of Responsibility: Providing excellent customer service to our customers (retail & wholesale customers based in the UK and internationally) Responsible for carrying out internal processes to onboard customers, including schools and retailers, onto our company system, including data upload, corresponding documentation and contracts Attending and contributing at regular stock review meetings Responsible for generating reports for internal and external customers Responsible for communication with customers and third party suppliers & retailers As part of the Customer Service team, responsible for maintaining and updating customer records (CRM) Responsible for being the first point of contact for enquiries (telephone and email) from customers and third party retailers, including giving product information and processing, placing, checking and sign-off of orders Responsible for liaising with our internal departments, specifically Warehouse and Supply Chain, to expedite customer orders Raising support tickets to enable tracking and resolution of customer requests Investigating and resolving customer complaints, then closing support tickets Escalating enquiries to the appropriate team, when necessary Checking product or service availability Assisting customers with registration or account creation Passing customer feedback onto the product or sales team to improve the Company’s offerings Core Functional Skills & Requirements: Excellent interpersonal and active listening skills Clear communication skills and a strong command of the English language Strong attention to detail Working knowledge of customer relationship management (CRM) tools Ability to work well in a team Multitasking skills and good organisational abilities In-depth knowledge of customer relationship management (CRM) principles Ability to work calmly under high-stress situations Previous experience of working in fast fast-paced Customer Services environment is desirable. For the International role in particular, the following skills are applicable: Experience of working in an international environment Flexibility Benefits: 34.25 hours per week, Monday to Thursday 0900 – 1700; Friday 0900 -1500 Competitive salary based on experience 33 days annual leave entitlement (inc bank holidays) Holiday purchase scheme Auto-enrolment pension scheme Free car parking On-site pilates classes About Us: Trutex is Britain's best-loved uniform brand, having supplied quality garments for over 150 years. Our heritage for quality gives us a leading edge in the market, providing the very highest standards of school wear and sports wear for school children. As a trusted supplier, we provide quality garments to schools across the UK and around the world and we’re proud of the long-lasting relationships we build with customers. The role will be based at our Head Office, in Clitheroe, and we seek applications from passionate and talented individuals to join our fast-paced Customer Services Team. at a reduced cost