About Us:
Are you ready to be the voice of our exciting campaigns? We're a fast-growing sales and marketing company that represents a diverse range of clients, and we need YOU to help us elevate the customer experience to new heights! We value creativity, passion, and a drive for success. We specialize in crafting and executing high-impact campaigns for our clients, and we’re looking for talented Customer Service Advisors to join our energetic team.
What You’ll Do:
As a Customer Service Advisor, you'll play an essential role in our dynamic team, representing top-tier brands and engaging with customers through various channels. You'll be the key to building and maintaining long-lasting customer relationships while actively contributing to the growth of our clients’ campaigns.
1. Deliver outstanding customer service: Provide top-notch assistance to customers, answering questions and resolving issues with professionalism and enthusiasm.
2. Drive customer satisfaction: Take ownership of customer inquiries and ensure each interaction is a positive experience.
3. Support marketing efforts: Collaborate with our sales and marketing team to relay customer feedback and help shape future campaigns.
4. Upsell and cross-sell: Leverage your customer interactions to introduce new products and services, contributing to our company’s growth.
Who You Are:
1. A problem solver who thrives in a fast-paced environment.
2. A communicator who excels at building rapport and establishing trust.
3. A team player who enjoys collaborating with colleagues to achieve common goals.
4. An energetic go-getter with a can-do attitude and a passion for delivering excellence.
5. Someone with sales experience or a keen interest in learning about customer relationship management.
What We Offer:
1. Career growth opportunities: We believe in nurturing our team. There's always room to grow – whether you want to step into management or develop new skills.
2. Competitive salary + performance bonuses: Your hard work is rewarded with a competitive salary and commission structure.
3. A fun and supportive team environment: Join a team that’s as enthusiastic as you are. Our culture is built on collaboration, recognition, and growth.
4. Ongoing training: We’ll ensure you have the tools and knowledge to succeed with continuous training and mentorship.
5. Exciting campaigns: Work with innovative clients and get involved in diverse and engaging projects.
Requirements:
1. Previous customer service or sales experience (preferred but not essential).
2. Excellent communication skills – you must be comfortable speaking with customers and representing our clients.
3. Strong problem-solving abilities and the ability to stay calm under pressure.
4. Positive attitude and self-motivation.
5. Ability to work independently and within a team environment.
6. Basic computer literacy.
Why Choose Us?
We're more than just a company – we're a family. We believe in fostering a culture where innovation, enthusiasm, and personal development thrive. Whether you're looking to kickstart your career or take it to the next level, we provide you with the tools, resources, and support you need to succeed.
Ready to take on the challenge and help our clients' campaigns soar? Apply now and join a team that’s revolutionising the sales and marketing industry!
Job Types: Full-time, Part-time, Permanent
Pay: £14.00-£15.00 per hour
Additional pay:
* Bonus scheme
Benefits:
* Company events
* Company pension
* Employee discount
* Free parking
* Gym membership
* Health & wellbeing programme
* On-site parking
Schedule:
* Day shift
* Monday to Friday
* Weekend availability
Work authorisation:
* United Kingdom (required)
Work Location: In person
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