About the company Kingsley Healthcare isn't just a care home group, we are a family where our passionate individuals are changing lives every day. Winners of the 2024 Health Investors Residential Elderly Care Provider of the Year, we are ranked among the top 20 large UK care home groups for our exceptional care, and proudly support over 1,500 residents to live in a safe, welcoming and nurturing environment. We are proud to be ranked No.1 in the UK for our commitment to wellbeing at work and our sector-leading Glassdoor rating, we are also a Real Living Wage employer, ensuring that we reward and value dedication. We welcome passionate individuals who want to make a difference to our growing family which puts our people and our residents first. About the role We are looking for an additional talented Care Sales Administrator to be based in our Lowestoft office, Suffolk. The Role Answer calls from inquirers seeking information about our care homes and home care services. Arrange show rounds at our care homes or facilitate assessments by our Home Care Coordinators in the client’s own home. Find out information about the family/prospective resident or client and record it on our CRM (inquiry handling) system. Call inquirers for feedback following the visit to the home or the home assessment to gauge performance. Develop knowledge about our services and delivery areas quickly to answer questions from inquirers. The Customer Service & Care Advisor will be required to work standard hours, which will include weekends. Reports to: Marketing Director Key duties and responsibilities Good listener with a passion for helping people. Confident, empathetic telephone manner allied to a broad understanding of the sales process. Handle care inquiry calls, emailed inquiries, and Live Chat inquiries for our elderly care homes. Take ownership of inquiries, answer customers’ questions, arrange home visits, and carry out follow-up calls when required. Working knowledge of Microsoft Excel and Word; ability to understand new systems quickly. Skills and attributes Proven customer service orientation with the ability to work well with others. GCSE English and Maths at grade C or above. Previous experience in a sales environment. Confident communicator and good listener. Excellent IT skills and ability to understand new systems quickly. Passion for helping people. Experience of building effective working relationships. What will you gain? Comprehensive induction programme, paid training, and progression opportunities within the company. Location: Kingsley Healthcare HQ, Lowestoft, Suffolk Pay: £12.60 per hour Type: Permanent Shift: Mixed (Weekdays with Alternative Weekends) Full and Part-time Positions Available Excellent PRP Benefits Comprehensive induction and training programme. Career development and progression opportunities. Employee Assistance Programme Blue Light Card Scheme offering discounts on holidays and national brands. Refer a friend scheme with a gift of up to £500. Full DBS disclosure paid for. Enhanced rates of pay for bank holidays. Paid breaks during working hours. Childcare Friendly Shifts available. Excellent performance-related bonus. Your right to work in the UK In accordance with the Asylum and Immigration Act 2006, you will need to demonstrate your eligibility for employment in the United Kingdom.