You will need to login before you can apply for a job.
Team Manager - Foods /Clothing and Home - Cambridge Area
Employer: M&S
Location: Norwich | Cambridge, Norfolk | Cambridgeshire, UK
Salary: Competitive + Benefits
Closing date: 15 Feb 2025
Sector: Retail and Wholesale
Role: Manager
Contract Type: Permanent
Hours: Full Time
All the details
Summary
M&S is evolving and it's evolving fast! As part of our ongoing transformation to deliver stores of the future, we're looking for strong, innovative and resilient leaders to inspire and influence change. Our Team Managers are responsible for leading the majority of our colleague population and are an integral cog within the in-store team. Your role is to help our people be the best that they can be, to assist in driving sales, commerciality and service standards within your store. One of the requirements for this role is flexibility to work across various departments. This in return provides a strong grounding across all elements of our business and therefore supports with career progression in the future. We have a flexible / hybrid approach - talk to us about part time or job share opportunities in this role, if it's meaningful to you, it's important to us.
What's in it for you
Being a part of M&S is exactly that - becoming a part and playing your part. We're an inclusive, dynamic, exciting, and always evolving business built on core values. Here are some of the benefits we offer that make working for M&S just that little bit more special:
* 20% Colleague discount on most things from furniture, fashion and food.
* A first-class welcome to M&S with a tailored induction and a wide range of training schemes to help with your learning and development.
* Attractive annual bonus, based on company performance and personal objectives.
* 29 days holiday including bank holidays!
* Amazing perks and discounts via our M&S Choices website.
* Charity Volunteer Day - A paid day away from work to support your chosen charity.
* A very generous Defined Contribution Pension Scheme and Life Assurance.
* Access to a fantastic range of wellbeing support.
What you'll do
Your key accountabilities will include:
* Driving a selling culture within your team.
* Consistently raising performance and capability of the team.
* Utilising and exploiting data to support operational decisions.
* Implementing a continuous improvement mentality within the team.
* Energising your team to deliver first class customer service.
Who you are
Your skills and experience will include:
* A proven leadership track record.
* Being digitally confident.
* Comfortable having difficult conversations.
* Ability to juggle a number of priorities.
* Demonstrate flexibility and resourcefulness.
Everyone's welcome
M&S is ready to push boundaries to lead the retail industry into a greener, speedier, more inspiring digital era. That's why we're revolutionising how we work and offering our most exciting opportunities yet. Marks & Spencer aims to be an inclusive organisation, trusted and admired by our colleagues, customers and suppliers. Join us and make an immediate impact.
Purpose
* Support the growth and profitability of the store.
* Role model great customer service.
* Recruit and develop great talent.
* Ensure colleagues understand and are motivated.
* Support the store to trade safely and legally.
* Support visual merchandising updates.
Key Accountabilities
* Drive profitability and sales.
* Support the delivery of the business transformation plan.
* Deliver great standards and service.
* Create the right culture and role model new digital ways of working.
* Seek customer feedback and take action.
* Regularly review individual performance.
* Deliver operational excellence.
Technical Skills/ Experience
* Ability to lead a team.
* Good understanding of commercial, visual, operational and people processes.
* Good working knowledge of VM principles.
* Good level of digital capability.
Key Leadership Capabilities
* Successfully embeds change.
* Takes ownership and accountability for the success of their team.
* Uses customer feedback and market trends to guide teams work.
Key Relationships and Stakeholders
* Customers
* Colleagues
* Store Leadership
* Regional Leadership
* BIG
#J-18808-Ljbffr