Scania Great Britain
Service Administrator
Scania Eurocentral – 9 month fixed term contract
Salary: From £24,500 plus excellent benefits package
Working hours: Monday to Friday 0800 – 16.30 and 1 in 4 Saturday 0800 - 1200
Benefits include:
1. In-house training provided to support career progression
2. 25 days holiday which increases with service + public holidays
3. Competitive employer pension
4. Discounts on major retail outlets, including groceries
5. 4x basic salary life insurance
6. Eligibility to receive an annual ‘Company Success Payment’
Scania has an opportunity for a motivated individual to join our team at Eurocentral. As Service Administrator, you will be a key team member, responsible for the day-to-day costing for the branch. You will work closely with all branch staff, credit control, and internal departments.
Key Responsibilities:
1. Answer the phone in a friendly and open manner using the company standard greeting.
2. Invoice and control branch work in progress.
3. Check the system to ensure campaigns are completed and costed correctly.
4. Work within credit control policy and procedures.
5. Carry out the costing on warranty, retail, repair, and maintenance to company standards.
6. Supply fully priced estimates of repairs required and ensure work is authorised where required.
7. Audit job cards, associated service documentation, and customer defect procedures for accuracy and adherence to internal and external procedures.
8. Resolve and assist in invoice queries as and when necessary.
9. Assist with other administration duties as required.
10. Ensure all customer complaints are escalated to the manager ensuring the quickest resolution possible.
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