Delivering tailored onboarding and product training sessions.
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Supporting clients day-to-day, answering questions and resolving issues efficiently.
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Monitoring account health and proactively addressing risks or opportunities.
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Driving renewals and identifying ways to grow accounts through expanded use of the platform.
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Sharing customer feedback internally to help inform product and service improvements.
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Attending key client meetings and relevant industry events, as needed.
What We’re Looking For
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2+ years of experience in a Client Success, Account Management, or similar customer-facing role — ideally within SaaS or tech.
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Strong communication and relationship-building skills.
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Confidence in handling both operational support and strategic conversations.
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A love of solving problems and helping others succeed.
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Comfort working with data or analytics-based tools — and explaining insights in a clear, helpful way.
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Familiarity with CRM platforms like Salesforce or similar.
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Fluent English (spoken and written); other languages are a plus.
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Bonus points for experience in industries like research, insights, or automotive — but not essential.
What You’ll Get
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A hybrid working setup with flexibility (Essex area office preferred).
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Competitive s...