Who are we?
Here at I-Fulfilment we have an in-house team of developers who have created our very own e-commerce, warehouse management & a ‘whole lot more feature rich’ system. We currently support the business in our Christchurch and Bournemouth Airport sites, and they in turn support 150+ e-commerce clients in the UK, Europe and the USA.
We are highly successful in our fulfilment business and we are continually developing with new technologies to provide solutions that drive efficiencies. To support this, we need to build a robust team to underpin the success of the next phase of our growth.
Who are we looking for?
Someone who is already working in Application Support and is looking to grow with us on our exciting journey into the world of SaaS. You need to be comfortable in a technical environment, but at the same time know how to turn technical jargon into something end-user friendly. Plate spinning and juggling are also skills we admire and need to help move the support team to where it needs to be to support a worldwide operation.
Please note this role is on-site working between our two locations in Christchurch.
What do you need to have?
The person we are looking for is themselves thinking about where to go next in the Application Support world. You should consider yourself an enthusiastic team player, personable, with great customer service skills and good technical ability, along with excellent problem-solving skills. You will not mind working as part of a team, but also feel happy to work independently. If you want to see happy end users, like we do, then please consider joining our team.
What will you be doing?
* Provide 2nd line application support to our bespoke system
* Investigate, test and escalate any defects.
* Manage all aspects of our Jira ticket system.
* Work in tandem with our Development & DevOps teams.
* Ensure a high level of customer satisfaction is being delivered
* Work with other departments to deliver knowledgebase articles and share information that makes their lives easier.
If you have experience of any of the below, it’ll help you stand out to us:
* SQL or MySQL, any PHP
* Knowledge of cloud-based technologies.
* Keen to learn new technologies.
* Experience with Jira Service Desk or equivalent ticketing system.
* Time management and ability to prioritise workload.
* Experience working with bespoke enterprise applications.
* Great with Office 365
* Strong technical, communication, and interpersonal skills.
* Strong organisational skills.
* Excellent written and spoken English.
What can we offer you?
* 20 days holiday + Bank Holidays, rising with length of service
* Westfield Health Cash Plan (after probationary period)
* Birthday off
* Free onsite parking
* Partner Discounts
* Company events
What to do next?
Please apply and send in a few words of why you would find this role exciting. We look forward to meeting you!
Location: Multi-Site
Department: IT
Employment Type: Full-Time
Minimum Experience: Experienced
Compensation: Up to £33,000
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