Service Centre Engineer - Lincolnshire County Council
Posting Start Date: 14 Mar 2025
Location: LINCOLN, Lincolnshire, GB, LN2 1BD
Contract Type: Full Time
IT Service Desk Engineer
Location: Lincolnshire (Hybrid Working Available once training is complete)
Contract Type: Permanent, Full-Time (37 hours per week)
Salary: Up to £26,000 per annum (DOE)
Are you passionate about IT and delivering excellent customer support? Join our team as an IT Service Desk Engineer and be the first point of contact for IT incidents and service requests for Lincolnshire County Council staff.
What You’ll Be Doing:
* Handling incoming IT incidents and service requests via phone and portal.
* Triaging, resolving, or escalating issues to 2nd and 3rd line support teams.
* Providing remote troubleshooting and first-time fixes.
* Ensuring all service requests are logged and prioritised correctly.
* Communicating effectively with customers and maintaining service standards.
* Following ITIL guidelines for incident and problem management.
What We’re Looking For:
Essential Skills & Experience:
* Previous experience in IT Service Desk, Asset Lifecycle, Mobile Telephony, or Desktop Support.
* Excellent interpersonal and communication skills (verbal & written).
* Strong problem-solving abilities and ability to deliver first-line IT support.
* Professional, punctual, and customer-focused approach.
Technical Knowledge:
* Microsoft 365 (Word, Excel, Outlook).
* Windows 10 & 11 operating systems.
* Mobile device management (Android & Apple).
* Microsoft Active Directory, Entra, Exchange Online, Intune & Azure.
* Remote working solutions (VPN, AVD, AOVPN) and Remote Control Tools.
* Understanding of network protocols (TCP/IP) and PC/Laptop/Printer hardware.
* Experience with software deployment and remote reimaging.
Full training will be provided.
Why Join Us?
* Competitive salary up to £26,000 DOE.
* Hybrid working option after initial onsite training.
* Opportunity to work in a dynamic IT environment.
* Career growth and professional development.
If you have a passion for IT support and want to be part of a skilled and supportive team, apply today.
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