About Us and the Role
We are inviting applications from suitable candidates for a permanent 37 hour contract in the role of Hub Team Leader.
The successful applicant will line manage Customer Services Assistants at Nuneaton, Bedworth and Stockingford Libraries. Your main base will be Nuneaton Library, but you will need to be flexible with your approach to work across all sites and with your working hours to ensure the team are supported, which will include working at service points as required.
You will need to be enthusiastic about customer service, outreach work & events/activities, encouraging and coaching the Customer Services Assistants/staff to exceed customer expectations through effective 1-1s, appraisals and leading by example.
Having experience of working with members of the public, you will understand the need to use your own initiative to problem-solve and respond positively to ensure continuity of service.
Applicants will need to evidence operational and people management skills, leadership qualities, and the ability to undertake responsibility for performance and standards.
Key Skills & Experience Required
* 4 GCSE passes, grade C or above or equivalent, to include English and Maths.
* 2 years' experience of library routines and customer service experience.
* 2 years' experience of working as a staff supervisor.
* Effective communication skills, in person, by telephone and in writing.
* Ability to work effectively within a team and with staff at all levels.
* Ability to organise workloads, to plan and implement programmes of work and to delegate effectively.
* Ability to work effectively under pressure and to meet deadlines.
* Proficient in the use of ICT applications including word processing, spreadsheets, and other ICT systems.
On the application form please clearly list that you have the required 4 GCSE passes, grade C or above or equivalent to include English and Maths. Please list each qualification separately with the obtained grade. If your qualifications aren’t showing in the drop-down box, please include them in the supporting statement. Please do not upload copies of your qualifications, CVs or any forms of ID. In your supporting statement you will need to evidence your suitability for the role.
For the full Job Description and Person Specification please click on the link below;
Libraries Team Leader- North
Working for Warwickshire – This is the difference you make
Warwickshire County Council is a place where everyone feels valued, included, safe, supported, and welcome. Our people are at the heart of this vision, could you be one of them?
Your future matters to us; we provide a generous pension scheme which includes an employer contribution rate of typically around 19 percent per month, to help support your financial security during retirement. The scheme also offers a valuable package of benefits for members and their dependants.
The benefits we offer include agile working, a valuable part of the pay and reward package for employees working in local government, generous annual leave entitlement, plus bank holidays and an additional day at Christmas, and access to Vivup benefits and discounts platform.
Click here to view the benefits at Warwickshire County Council.
Additional Information
Warwickshire County Council are committed to safeguarding and promoting the welfare of children, young people and adults. Please be advised successful applicants will be subject to a range of pre-engagement checks, including a relevant Disclosure and Barring Service check (DBS). In accordance with the DBS code of practice and our own policy, should an individual have a declared criminal offence an individual assessment will be completed. Warwickshire County Council adheres to the Rehabilitation of Offenders Act 1974.
The Fluency Duty is outlined in the Code of Practice on the English language requirements for public sector workers. The Fluency Duty for this role is Required. You must be able to speak and provide advice in accurate spoken English to the public.
For further information about the role please contact Vicki Sweeting vickisweeting@warwickshire.gov.uk.
Closing date: 2nd December 2024
Interview date: W/C 16th December 2024
Should you require application forms in an alternative format/language or any adjustments to be made throughout the application process or upon appointment, please contact hrandpayroll@warwickshire.gov.uk and we will make every effort to meet your specific requirements.
Warwickshire County Council is committed to equality of opportunity for all employees and is keen to address areas of underrepresentation in its workforce. See more.
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