Customer Relations Officer - PO6 4HQ, United KingdomJob Category: Customer ServiceRegion / Division: UK RegionLocation: Any of the 6 Area Housing officesWorking Hours: 37Customer Relations Officer - Fixed Term Contract/Secondment for 1 year Salary: Band 5 - £25,652 - £27,363 p.a. 37 hours per weekAt Portsmouth City Council we are all about developing our staff, because we want to build a bigger and better city, but we need the best employees to do so.With a little over 207,000 residents and 7,000 businesses throughout this city, this unitary authority\\\'s main goal is to ensure the best care and development of all those within the city. From customer service to multi-million pound projects, our residents are at the heart of everything we do.The housing service has 6 area housing offices across Portsmouth City and adjoining areas. The offices are the face of the council in these areas and provide customers with a one-stop-shop offering housing services and access to a full range of other council services. What is the role?You will be a member of a busy front-line team providing help and support to customers at the Housing Office by phone and in-person. The role includes:Taking payments for all PCC departments both in person and over the phone.Answering incoming calls from housing tenants and stakeholders and directing them to the appropriate teams. Helping tenants with some rent and housing management queries. Management of an area of garages and insurance accounts in line with Local Authority Housing Policies and Processes. Understanding the purpose of each service offered by Local Authority Housing and using systems thinking principles when making decisions.Knowledge of the repair policy to manage resident enquiries, linking in with the Repair Support Team where necessary. Undertaking various administrative duties including the management of tenancy files in line with our corporate retention policies. Supporting Housing Officers with demand by updating systems with data and information.Increase Portsmouth City Council’s revenue through debt management of various housing related accounts. Who is the person?You need to:Have current customer service experience preferably through dealing with members of the public by telephone and in-person.Have good communication skills and the ability to deal with a wide variety of customers. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.Be well organised, able to prioritise tasks and manage your own workloadAble to work as part of a team to ensure a smooth delivery of the service and be flexible in being able to adapt to the needs of the team. Be numerate and able to handle money accurately and have current cashiering experience.Have a positive attitude towards work and actively work with your colleagues to improve the service offered to customersHave experience using computers. Training will be given on the specific systems used in Housing.Have an awareness and understanding of the Data Protection Policy as you will be dealing with confidential information.Be able to work from any of the 6 area offices when required.If applying as a secondment you will need permission from your current line manager releasing you for this secondment. Please state you have this on your application form.When completing the application form, please thoroughly tailor your application to the \\\'Who is the Person\\\' points with the use of examples from your experience. This is really important or you are likely not to be shortlisted. Please see the full job profile attached at the bottom of this page!Closing date: 16th February 2025Assessments/interviews: w/c 24th February 2025About Portsmouth City CouncilWhat we can offer you:Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council