Apprentice Clinical Documentation Administrator
Milton Keynes University Hospital NHS Foundation Trust
Hours: 37.5 hours per week, all MKUH roles will be considered for flexible working
We contribute
Patient Access has an exciting opportunity for 1 x 37.5 hour Clinical Documentation Administrator Apprentice to join the team on a 17 month contract.
The successful applicant will ideally have previously worked in a medical or healthcare setting with knowledge of medical terminology. Experience of using Microsoft packages is essential. Training will be given on eCare and the patient administration systems used, if needed.
The Apprenticeship programme will be delivered by our external NHS-approved training provider. You will take part in interactive workshops and be assigned a tutor to support you throughout the programme, as well as receiving support from the MKUH Apprenticeship Team.
Interview date: w/c 6th January 2025
Please note that we are not able to offer sponsorship for this role.
Main duties of the job
In line with Apprenticeship Funding rules, please only apply for this role if all of the below factors apply to you:
1. You are 16 years old or over.
2. You have resided in the UK or EEA for at least the past 3 years.
3. You can produce evidence of your Maths & English GCSE (or equivalent) qualifications.
4. You will not be in full-time education at the point of starting this role.
5. You have not previously undertaken a similar or higher qualification (e.g., A-level in Business studies or a degree or Masters in Business Administration).
To apply, you must have evidence of Maths & English GCSE passes (or equivalent) and bring these to interview, should you be invited.
Apprenticeship roles at MKUH are Fixed Term for the duration of the training. For this role, the Term is 17 months. For the first 12 months of the apprenticeship, you will be paid the national apprentice wage. From month 13 to the end of contract, you will receive the national pay vs your age.
Job responsibilities
Undertaking administration of clinical correspondence including checking content for accuracy, applying the correct letter templates, and ensuring that relevant associated information is included. Provision of typing for multi-disciplinary meetings, involving preparation of clinical letter templates and completion of live typing to ensure outcomes are communicated to the patient and GP. Liaising with clinicians and other relevant staff to ensure relevant actions from clinical correspondence are undertaken (i.e., arrangement of diagnostic tests). Supporting clinicians and other staff with complex queries and issues in relation to the transcription and dictation processes. Ensuring patient letters are processed in a timely and efficient manner in accordance with locally agreed policies and standards. Responding to queries from patients, GPs, clinicians, and other stakeholders which may contain complex and sensitive issues, ensuring that general data protection rules are adhered to, and excellent customer service is provided. Supporting the resolution of issues identified with transcriptions and escalating as required. Working independently to monitor and action worklists to ensure that all letters are reviewed and processed within agreed timescales. Assisting with the implementation of process changes and updates. Managing own workload and prioritising as necessary.
Please refer to the Job Description for further details
Person Specification
Qualifications and knowledge
* Achieved GCSE (or equivalent) in Maths and English
* Good standard of spoken English
* Strong IT Skills in relation to Microsoft packages including Word and Microsoft Teams
* Knowledge of Waiting List procedures
* Knowledge of medical terminology
* Knowledge of NHS Administration Systems and procedures acquired through experience or training to Vocational Level 3 or equivalent
* Understanding of confidentiality in the workplace
Experience
* Ability to accurately and efficiently input and retrieve information on a computerised system whilst adhering to complex local and national policies and guidelines
* Working in a busy environment dealing with peaks of high workload and problem solving
* Experience of transcribing dictation or copy typing
* Clerical experience in a healthcare environment
Skills
* Evidence of working under pressure to tight deadlines and deal with difficult situations
* Strong organisational skills with ability to prioritise and manage own workloads
* Ability to make decisions using own initiative
Personal and people development
* Willingness to attend training sessions to develop self and improve service provided to patients
Communication
* Effective verbal and written communication skills
* Good telephone manner
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
Milton Keynes University Hospital NHS Foundation Trust
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