To provide operational support to our hosted clients and their resources, which will include; direct liaison with key stakeholders within our hosted clients and lead on onboarding & off boarding resources, engaging with global payroll partners, working with operation leads to ensure 1st class customer service and ensuring all data is captured on our CRM (Mercury) system.
Resource Delivery, Sales & Account management teams
Business support teams (Finance, HR, Operations, Commercial & Contracts)
Commercial pricing submission & approvals for new contracts, renewals and change requests, candidate issue resolution, etc
Overall management of all hosted resources ensuring all issues are resolved and where appliable liaise with the client to resolve issues, operation leads for resource support and or internally within Penta to drive swift resolution
Administration Processing on our CRM system - Extension's/ Amendments/ New Placements
Working with the commercial team for onboarding & working with our international compliance partners to support hosted resources where needed
PO tracking support with the client and internal finance teams
When required track and or request updated documentation to support ISO certification
Ensuring all data is tracked on our company CRM (Mercury) system
Account Management experience (desirable)
Spanish language (desirable)
PERSONAL QUALITIES:
Good customer service skills
Experience of using CRM databases
Effective customer care skills
Experience meeting deadlines while delivering a service