Location: Ideally based in Chandlers Ford, Hampshire. The role is hybrid 2 days in the office three days at home once training and sign off is completed Hours: Monday to Friday mixture of 9 am – 5pm, 9.30am to 5.30pm or 10am to 6pm We are seeking professional, ambitious, career minded individuals to join our expanding team on a full-time basis. We offer an excellent set of benefits and the ability to offer a long-term career path. About Us We are a Commercial Insurance broker offering a range of products, with a focus on understanding our customer’s needs and finding the most appropriate cover at the most competitive price. Quality of service is fundamental to our belief, as is providing our colleagues with a supportive, professional, and fun working environment. The Role: You will be responsible for handling a book of small renewals every month. Our customers have individual needs and therefore require bespoke policies to meet their unique set of circumstances, which will require you liaising with insurers to ensure we provide the best possible solution for our customers. You will spend most of your time on the phone speaking to our existing customers and insurers whilst navigating them through their renewal journey. It’s a fast-paced environment and the ability to organise and manage your workloads is key to being successful in this role. Training • 6 Month Induction / Probation Training plan • Ongoing training via monthly 121’s, Team Training and External support • Continuous development via Industry recognised training system, minimum one course per month covering topics across relevant Insurance regulation • Support to complete industry qualifications where desired Key Responsibilities: • To renew commercial insurance products • Upsell and cross sell at every opportunity. • To identify and maximise sales opportunities and overcome any objections to close the sale. • Embrace and comply with company values by incorporating the Customer Charter promises. • Work towards targets and KPI’s Key Responsibilities: To renew commercial insurance products Upsell and cross sell at every opportunity To identify and maximise sales opportunities and overcome any objections to close the sale Embrace and comply with company values by incorporating the Customer Charter promises Work towards targets and SLA’s The Ideal Candidate Excellent communication skills Confident phone manner Minimum 1 year's commercial insurance experience or Customer Service experience Target driven. The ability to build rapport (internally and externally). To work effectively as both an individual and as part of the team Self-organise, with the ability to multi-task. The ability to work under pressure and prioritise the workload. What next? Please send us a copy of your most recent CV. It is useful if you provide details of relevant skills, experience, and qualifications to support your application along with highlighting why this opportunity would benefit your and what you can bring to the role. What we offer in return? A collaborative and fast paced work environment. 25 days annual leave plus of Bank Holidays and the ability to buy an additional three days holiday. Health Cash Plan Life Assurance 4x annual salary Team and Company events A structured pathway to learn and develop. Employee referral scheme Joint contribution pension scheme via Scottish Widow Hybrid working including onsite parking when in the office Great company culture Well-being support NOTE: We will require onsite working during the probation period, or until formally signed off in business competency. We will offer hybrid working post competency sign off What are we doing to help us build a thriving, inclusive community? Our ambition is to build a more diverse, equal and inclusive workplace for everyone, and we have a mission statement in place to reinforce our commitment. However, that’s the easy part Our key challenges are… How we continue to nurture positive behaviours in our own culture to foster healthy, happy and collaborative colleagues where performance is recognised, and differences celebrated. How we strive to build our own internal community to better reflect the diverse communities we serve. To help us achieve this, we have recently established an employee network called WeAreMarkerstudy - a body of proactive colleagues with diverse interests and experiences, who have volunteered themselves to be part of a driving force for positive change. Change won’t happen overnight or without the support of our colleagues, but we are now in a good position to make realistic and manageable plans in order to see them flourish in the future