Do you want to work for a global leader in commercial and residential kitchen equipment solutions. We also showcases its innovation through venues, where culinary professionals, restaurateurs, and equipment distributors can see live demonstrations of cutting-edge appliances, attend workshops, and gain insights into the latest food trends and techniques. The UK team frequently collaborates with chefs and kitchen experts to help them explore new menu options and improve kitchen workflows with advanced technology.We are looking to recruit a Customer Experience Executive to join our newly created team. The main focus of the role is to respond to incoming customer enquiries, queries, to process orders and to ensure our customers receive industry leading customer service.
Key Accountabilities
Provide first contact for incoming enquires, always ensuring the highest standards of customer service. This will involve:
Answering incoming customer enquiries and queries, providing information and advice of a high standard of customer service.
Dealing with queries and problems from dealers, end users and the public and ensure resolution in a timely and professional manner.
Monitor live chat function on the website.
Ensuring the customer experience is at the forefront of everything
Process orders with a high degree of accuracy using the required system.
Establish and maintain effective working relationships with customers, dealers, co-workers, and other internal and external stak...