About Akixi Akixi is a leading provider of cloud-based call and contact analytics solutions, empowering businesses to enhance their communications and operational efficiency. As a modern SaaS vendor, Akixi is dedicated to delivering innovative, scalable, and reliable analytics software designed to meet the evolving needs of businesses of all sizes. In addition to our powerful call and contact analytics, Akixi offers comprehensive CRM integration solutions, enabling businesses to streamline customer interactions and enhance productivity by connecting communication systems with their existing CRM platforms. Akixi’s CRM integration products are designed to simplify workflows and provide real-time access to crucial customer data, all within a seamless and intuitive interface. Our solutions offer flexibility and customization, allowing businesses to tailor the tools to their specific needs. Whether through enhancing customer service operations or optimizing resource management, Akixi provides businesses with the insights and integrations needed to thrive in today's dynamic and competitive environment. Backed by a team of dedicated experts, Akixi continues to deliver cutting-edge solutions that empower organizations to make data-driven decisions and drive growth. www.akixi.com Job Summary Reporting to the VP of Engineering - Execution, we are seeking a motivated, talented and organised Technical Delivery Coordinator to support our in house Engineering team. The ideal candidate will have experience of working with software delivery teams to ensure efficient delivery throughout the software development lifecycle. The Technical Delivery Coordinator will be responsible for coordinating the delivery of resources working with the Development Manager to ensure resource allocation drives towards successful delivery of on target deliveries into production. This role requires working closely with the Engineering and Product Management teams to understand the business requirements and roadmap. Key Responsibilities Delivery Planning: · Maintain accurate delivery schedules · Facilitate refinement meetings to understand business requirements and technical estimates · Work with the VP of Engineering to understand the business requirements and expectations needed for the delivery planning · Work with the Engineering team Stakeholders to build a robust delivery plan. · Technical Coordination · Collaborate with all members of the delivery lifecycle to support teams and track technical progress through the lifecycle · Work with the Development Manager to resolve any blockers/challenges that may arise · Identify resource constraints ahead of time and work with the VP Of Engineering to prioritise. · Quality Assurance · Maintain accurate up to date records demonstrating business quality standards are met for all production releases · Work with the QA Manager to ensure testing and validation of deliverables meet organisational standards · Coordinate feedback sessions and implement necessary improvements based on quality reviews. · Communication · Act as a liaison between technical teams and stakeholders, ensuring clear and timely communication · Prepare and deliver delivery status updates, technical reports, and completion summaries to the VP of Engineering · Address concerns and escalate issues where necessary. · Risk and Issue Management · Identify potential delivery risks and technical challenges · Track and resolve issues promptly, coordinating with the appropriate teams to mitigate impact. · Monitor project health and escalate major risks or delays to the VP of Engineering. · Documentation & Process Management · Ensure all delivery documentation is maintained and accurate, including Jira, Confluence, progress reports, and release notes. · Ensure that project documents are accessible to relevant all members of the business · Support process improvements and provide input on optimising project workflows and technical processes. · Skills, qualifications and Experience · At least 3 years' experience working within a technical team - preferably software team · Proven track record of delivery management · Stakeholder management · Excellent communicator · Analytical problem solver · Proven track record of implementing efficient process improvements. · Desirable · Project Management certification such as Agile, Scrum or Prince 2 · Experience of working within telecommunications · Experience working with Atlassian products such as Jira and Confluence · Computer Science degree. · Why join us? · Be part of an innovative and fast-growing company. · Opportunity to make a significant impact on our growth trajectory. · Collaborative and dynamic work environment. · Competitive salary and benefits package.