Summary
The Trading Standards Team in Sheffield City Council regulate and enforce consumer law to promote a fair and equitable trading environment through initiatives that encourage confident and knowledgeable consumers and businesses.
Wage
£24,404 a year
Training course
Regulatory compliance officer (level 4)
Hours
Monday to Friday 37 hours a week
37 hours a week
Possible start date
Friday 23 May
Duration
2 years
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
As an apprentice, it is not expected that you are fully able to undertake all the relevant duties initially. But it is expected that you are willing and able to move positively towards undertaking
all roles and duties by the end of the apprenticeship, with the help and assistance of colleagues and Principal Officer.
Detailed below are the core expectations of the team you will be working in and an example of the roles / duties you will be expected to undertake given the training and experience you will receive.
To ensure that duties are discharged in a professional and efficient manner, in accordance with agreed programmes of work.
Provide enforcement expertise and support in the designated area of activity.
Maintain a comprehensive knowledge of relevant legal and technical aspects of Trading Standards, including both criminal and civil law.
Carry out investigations, inspections, testing, sampling and other such duties to enforce Trading Standards legislation.
To undertake investigations, either on an individual basis or as part of the team, into identified or potential breaches of consumer protection legislation and to prepare investigation reports to an evidential standard for legal proceedings.
To attend court and give evidence as required.
To investigate complaints from members of the public or where appropriate, signpost service users to partner organisations for specialist advice.
To take part in educational and promotional initiatives to both consumers and businesses and prepare and present advice to business and other groups as may be required.
Participate in project work which may from time to time be assigned to the service.
Have regard for the care and proper use of equipment.
To make appropriate records of the work carried out and generally undertake administrative functions, respond to all matters including correspondence in accordance with council policies and maintain a high level of competence in the use of information technology.
Use resources allocated in the most efficient, effective and professional manner.
Liaise with other enforcement agencies, Government departments and professional bodies.
To take reasonable care of own and others safety; to co-operate with managers/supervisors in complying with statutory health & safety duties; to report incidents, accidents, faults etc.
To comply with corporate and statutory confidentiality requirements.
Undertake duties on a wide range of activities, to provide a flexible operational capability within the service.
Adhere to existing working practices, methods, procedures, undertake relevant training and development.
To carry out any other reasonable duties and responsibilities within the overall function, commensurate with the grading and level of responsibilities of the post.
Know your Service Business Continuity Plan and follow the Business Continuity Plan as required
To undertake all duties and responsibilities in line with current Council Policies and Procedures, including those relating to health and safety; equalities, diversity and inclusion; safeguarding procedures; financial instructions; procurement and commissioning.
Where you’ll work
Town Hall
Pinstone Street
Sheffield
South Yorkshire
S1 2HH
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
SHEFFIELD CITY COUNCIL
Your training course
Regulatory compliance officer (level 4)
Equal to higher national certificate (HNC)
Course contents
* Plan and deliver compliance support services in line with business expectation
* Carry out activities in line with their organisations regulatory outcomes - ensuring business prosperity and consumer/environmental protection
* Work within the organisations policies and procedures and the law
* Assess regulatory risks and use risk assessment to guide their activities and target resources
* Gather, analyse, use and share data to inform risk assessment
* Engage constructively with business and tailor their approach to businesses that they interact with
* Take account of the provisions of statutory Codes in order to engage effectively with businesses
* Plan their compliance support activities so as to deliver their responsibilities efficiently
* Work as part of a team building and maintaining good working relationships with both business and regulator stakeholders
* Make appropriate intervention choices to have the greatest impact on supporting compliance
* Take a proportionate approach to intervention choice
* Work effectively with other organisations
* Prepare appropriately for checks on compliance
* Conduct interventions in a proportionate manner
* Be responsive to the circumstances encountered
* Make informed assessments of compliance and risk
* Follow-up on checks on compliance in an appropriate manner
* Promote the importance of compliance, and their organisations role in supporting compliance
* Provide information and guidance that is needed by businesses and/or those they regulate
* Provide the tailored advice that is needed by businesses where appropriate
* Communicate effectively with businesses that have failed to comply
* Work with partner organisations to support proportionate, risk based responses to non- compliance
* Conduct thorough investigations of non-compliance and allegations of non-compliance
* Take actions to deal with non- compliance using a wide range of interventions including advice and guidance, formal letters and notices. Where necessary impose sanctions
* Provide appropriate support for those adversely affected by non-compliance
* Having sound judgement. This includes making decisions about the relevance, quality and accuracy of the information available and using and sharing it appropriately
* Monitor and report on their activities and performance
* Evaluate their activities in relation to their regulatory objectives and their organisations strategic priorities
* Use IT systems to manage, share and store information in accordance with data protection requirements where appropriate
* Use digital technologies to communicate with and support partner organisations and regulated entities
* Use digital competencies to support the regulation of online markets
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Essential qualifications
GCSE in:
* MATHS & ENGLISH (grade C equivalent or above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Presentation skills
* Administrative skills
* Number skills
* Analytical skills
* Logical
* Team working
* Creative
* Initiative
* Non judgemental
* Patience
Other requirements
In order to be considered for this role you need be a have full driving license or have the commitment to have passed for the end of the course