WHO WE ARE:
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Lean on our award-winning, UK-based customer service team if you ever need help. And if you’re looking for investment inspiration, you can look to our expert team of journalists and their regular news and insights.
Join an engaged community of investors on the UK’s number one flat-fee investment platform.
ABOUT THE ROLE:
In this 10-month placement as a Conversion Rate Optimisation (CRO) Analyst Intern, you will support key projects across the business and will focus most of your time on improving the existing customer experience. A key part of your role will be analysing and optimising user journeys across our digital products, with the goal of enhancing user experience and maximising conversions. You will help produce data-driven insights for key stakeholders through a variety of methods, that could include analysing data from Google Analytics or PowerBI, conducting on-site surveys, collaborating on user research projects, or designing and building experiments through our a/b testing tool, Optimizely. This is a fantastic opportunity to get exposure to a wide range of digital skills and platforms and the internship can be tailored to the individual depending on the degree program they are completing.
KEY RESPONSIBILITIES/WHAT YOU’LL DO:
• Data Analysis: Analyse user experience data to identify trends and opportunities for optimisation. Support with a/b testing and other methods to validate hypotheses and measure performance.
• Optimisation Strategies: Contribute to the creation and execution of CRO strategies for improving conversion rates across our digital products, including web and mobile platforms.
• User Experience: Work with design and development teams where appropriate to enhance user experience by identifying and addressing pain points in user journeys.
• Reporting: Support with preparing reports for CRO experiments and campaigns, gathering insights and recommendations that can be presented to stakeholders and senior management.
• Collaboration: Collaborate with cross-functional teams, including Commercial, Product, UX design, UX research, and engineering, to align optimisation efforts with broader business goals.
• Continuous Improvement: Be willing to learn about industry trends and best practices and apply them to drive continuous improvement in the customer experience.
• Technical Basics: Be willing to learn technical basics about how websites work and how we use digital analytics tools like Google Analytics to analyse user behaviour and report on the work we do.
• Be Proactive: You will need to dive into using different platforms and software to complete your work and you will need to take a proactive approach to your own learning if you want to get the most out of this experience.
Salary: £27,300
Interview dates: April-May 2025
Placement dates: Monday 8th September 2025 to Friday 3rd July 2026
PERSONAL ATTRIBUTES:
STRAIGHT TALKING | MOVING WITH SPEED | OWNING THE OUTCOME
• Clear communicator
• Strong team player
• Demonstrated passion and drive for delivering the best outcome
• Moving with speed – delivering faster and better
• Ability to work under tight deadlines and in a collaborative team environment
• Decisive and take ownership of outcomes
• Not afraid to challenge and be open to challenges
• Highly self-motivated and logical thinker
• Ability to take on knowledge rapidly, ability to self-learn and discover
• Problem solver
Requirements
ELIGIBILITY CRITERIA:
To apply for this role, you will need:
• To be eligible to work in the UK
• To be over 18 years old as of 1st September 2025
• To be a 2nd year student in a full-time undergraduate degree with an industry placement year, in a subject relevant to this role
• To have achieved a minimum of 104 UCAS points at A-level (grades BCC) or an equivalent (e.g., BTEC DMM) qualification
• Maths and English GCSE (or equivalent) grades A* to C (new grades 9 to 4)
Experience with any of the below platforms or software would be advantageous but is not required:
- Google Analytics
- PowerBI
- Hotjar
- Figma
- Optimizely
- Microsoft Office (Word, Excel, PowerPoint)
Find out how many points your qualifications are worth using the UCAS Tariff calculator: www.ucas.com/ucas/tariff-calculator